Issue with CBK40 and XFINITY / COMCAST

[blakejnd]

I just purchased a new CBK40.  

The installation went smoothly.  I unplugged the XFinity modem I was renting and used the Netgear app which was a breeze.  I should have known it was a little too easy.

Immediately ran a speed test with wonderful results.  176 DL speeds which was better than I was getting with the rented modem/router.

I retruned the equipment to XFinity and when I got home, immediately started having issues with both connectivitly and also speed.  What I find odd is that since I have run a number of speed tests which all come out almost exactly the same.  33 DL and 23 UL.  I have spent hours on the phone with Comcast and cannot get any explanaiton or answers.  

I am not normally one who buys into conspiricy theories, but it was immediatly after I returnred their equipment.  I also know it could be somthing in my settings, but I cannot figure out what it is.  

Any feedback and or help would be appreciated. Thanks!

[FURRYe38]

After you go the system set up and running. Did you power OFF the CBR40 for 1 minute then back on?

How are you speed testing? Wireless or wired? Wired is preferred with a PC.

Try different browsers and different speed test sites and servers. Some servers maybe busier than others.

[vkdelta]

How are you running speedtest?

Have you tried wired speedtest?

Please post your DOCSIS connection table and event log. 

[Pfredd]

My ORBI Cable Modem works just fine with Comcast.

I am getting better than advertised speed, acording to speedtest.net.

Have you tried going to xfinity.com/setup? You will need to know your comcast online account login credentials. It will then query your modem and get everything set up.

[blakejnd]

I did power it off.  Also, I cannot do a wired test as my apple does not have a ethernet plug.

I did get the speeds back up.  Now my issue is with consistnt service.  It is off and on constantly.  I do have comcast coming in the morning to look at the lines.

[FURRYe38]

Have them test the CBR40 as well while they are there...

Might ask them if they can test the modem set for CM700. It's the same as whats in side...

[vkdelta]

Please install Orbi app and run speedtest through the Orbi app.

Please post screenshots of DOCSIS connection page and Event logs from the device. 

[blakejnd]

Solved.  It was an issue with Comcast.  Thanks!

[FURRYe38]

Enjoy.