New - CBR750 Firmware Version 4.6.5.8 Released

[FURRYe38]

https://community.netgear.com/t5/Orbi-with-Built-in-Cable-Modem/ORBI-CBR750-requires-manually-releas...

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@rmarcare wrote:

is rolling back to v3 for the router and satellite an option that actually works and stops the intermittent wifi issues?

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[atejwani]

@FURRYe38 - Let me take a step back and let me compare the firmware versions for CBK752 (CBR750 + RBS750)  you have in your signature: 

1. CBR750(v.7)
2. RBK752(v.5)

I have the "latest/beta" firmware:

1. CBR750 WiFi Access Point - Firmware Version: V4.6.5.8_2.0.54
2. RBS750 Orbi Satellite -Firmware Version :V4.6.7.5

For the 2 devices, could you please:

1. Include the fully qualified versions/names
2. Path/Location where we can get access to the firmwares you are on

Thanks in advance,

Al

@plemans 

cc: @rmarcare 

[FURRYe38]

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@atejwani wrote:

Let me take a step back and let me compare the firmware versions for CBK752 (CBR750 + RBS750)  you have in your signature: 

1. CBR750(v4.6.7.7) Un-released beta from NG. Can't be given out. Made things worse on my CBR750 and is not recommended.
2. RBK752(v4.6.7.5) https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR750-RBS750-Firmware-Version-v...

I have the "latest/beta" firmware:

1. CBR750 WiFi Access Point - Firmware Version: V4.6.5.8_2.0.54
2. RBS750 Orbi Satellite -Firmware Version :V4.6.7.5

For the 2 devices, could you please:

1. Include the fully qualified versions/names
2. Path/Location where we can get access to the firmwares you are on

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[atejwani]

Hello @FURRYe38 ,

Thank you very much for the immediate response.

Thanks,

Al

[rmarcare]

When was the beta for CBR provided? Does it seem like there might be a shareable beta sometime soon?

[FURRYe38]

Nothing that I know of. I'll keep checking...

[rmarcare]

NG did send me a RMA replacement and I’m having the same intermittent WiFi issues as before. The Notice To Consumer states that,“If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or a refund…”

I am doing my best to get them to process a refund

[FURRYe38]

Yes, contact NG support about a refund.

Good Luck. 

[rmarcare]

Has anybody tried to engage the Better Business Bureau (BBB) regarding the issues and lack of support received on the Orbi?

[R800bby]

I have not yet, but if this is a way to get this addressed then I definitely will.

I'm here again, after waking up this morning to my Orbi CBR750 not connected to all my Wifi devices. There obviously something that happens every night, where NG sends something to my Orbi. When this happens I push back to V3 firmware just to get it to work for that day until a firmware update is pushed to V4. Normally after 7/10 solid days of that, V4 works. If it's not that, it's also does this when it losses power. This is no way to have a premium route to behave.

I've been expecting a firmware update to resolve this but doesn't seem to have come in 6 months I have been waiting.

If anyone know of a good route to talk to really get this resolved please let me know.

I don't mean to call their customer service up as they will only expect to take out a service package, which is all ridiculous.

I got zero faith in NG products.

[FURRYe38]

Is there a RBS in the mix? What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Disable AX mode on both 2.4 and 5Ghz radios. 

Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings

Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch.
I would power OFF the CBR for 1 minute then back ON.

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@R800bby wrote:

I have not yet, but if this is a way to get this addressed then I definitely will.

I'm here again, after waking up this morning to my Orbi CBR750 not connected to all my Wifi devices. There obviously something that happens every night, where NG sends something to my Orbi. When this happens I push back to V3 firmware just to get it to work for that day until a firmware update is pushed to V4. Normally after 7/10 solid days of that, V4 works. If it's not that, it's also does this when it losses power. This is no way to have a premium route to behave.

I've been expecting a firmware update to resolve this but doesn't seem to have come in 6 months I have been waiting.

If anyone know of a good route to talk to really get this resolved please let me know.

I don't mean to call their customer service up as they will only expect to take out a service package, which is all ridiculous.

I got zero faith in NG products.

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