Orbi WiFi 7 RBE973
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ORBI CBR750 drops wifi and ISP connection.

a2liter
Aspirant

ORBI CBR750 drops wifi and ISP connection.

My ORBI just stops routing and drops wifi about twice a week. The only solution is to remove power and reboot it. I have only had router about 2 months and it just started this about 3 weeks ago. I am on latest firmware. Any suggestions would be appreciated.

Message 1 of 5
FURRYe38
Guru

Re: ORBI CBR750 drops wifi and ISP connection.

What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-m...
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-mode...

 

 

Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem. 
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html

 

Any RBS deployed? 

Message 2 of 5
a2liter
Aspirant

Re: ORBI CBR750 drops wifi and ISP connection.

I have uploaded the connection status screen shot and the log screen shot... the log dont show much. it dont have anything prior to my last reboot this morning.log.jpgstatus.jpg

Message 3 of 5
a2liter
Aspirant

Re: ORBI CBR750 drops wifi and ISP connection.

Sorry got the wrong log file. I think this is what you wanted.event log.jpg

Message 4 of 5
FURRYe38
Guru

Re: ORBI CBR750 drops wifi and ISP connection.

Power levels are a bit too high. 

You have Criticals and Warnings in the event log that the ISP needs to review and resolve. 

 

Message 5 of 5
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