Orbi 11 Internet Connectivity Issue

[Fowlkes523]

Our Orbi 11 modem seems to lose connectivity to our Xfinity internet about once a day lately and I have to unplug the power and reset it. Is there a known problem with this modem or should I call Xfinity and check with them? 

[plemans]

Do you have the cbk40 or which model do you have?

If you have another model, which modem is it? 

If you do have a cbk40, can you take a screen snip of your modem connections page? It shows the status of your coax connectino signals. 

[Fowlkes523]

Yes, it is a CBK40. I'll try the screen shot. 

[plemans]

Thanks! that'll tell us a lot about your signal strength, errors, etc. 

[FURRYe38]

Please post about this over in the CBK40 forum if you have the CBK40 cable modem with built in Orbi system:https://community.netgear.com/t5/Orbi/orbi-PERMANENTLY-ENABLE-TELNET/m-p/1837546#M78419

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@Fowlkes523 wrote:

Yes, it is a CBK40. I'll try the screen shot. 

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[DominicanMacPro]

So will this fix my connecting issue. I notice sometime the modem light is purple 

[plemans]

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@DominicanMacPro wrote:

So will this fix my connecting issue. I notice sometime the modem light is purple 

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Will what fix it? 

I didn't see any fixes mentioned but did request some signal info. 

[DominicanMacPro]

I was asking if this would would help with my issue :https://community.netgear.com/t5/Orbi/orbi-PERMANENTLY-ENABLE-TELNET/m-p/1837546#M78419

[plemans]

Not sure how telnet is going to help you fix it. 

I think the poster meant to direct you to the correct forum at 

https://community.netgear.com/t5/Orbi-with-Built-in-Cable-Modem/bd-p/en-home-orbi-cable

it looks like a moderator moved your message to the correct forum. 

[FURRYe38]

Any progess on this? 

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@Fowlkes523 wrote:

Our Orbi 11 modem seems to lose connectivity to our Xfinity internet about once a day lately and I have to unplug the power and reset it. Is there a known problem with this modem or should I call Xfinity and check with them? 

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