I have this exact same problem (have had it now for several months) and it is so annoying. Only the devices connected to my satellite on the far side of the house and back deck (TV) are affected. It will disconnect at random times all thru the day. Usually only for a few seconds but enough to destroy a zoom meeting or make watching TV difficult. Something needs to be done to fix this. I have completely reset my entire system and nothing is helping at all.
What Firmware version is currently loaded? What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite📡
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz. Any Wifi Neighbors near by? If so, how many?
Has a factory reset and setup from scratch been performed since last FW update?
Set CTS to 2347
The CBR and RBS750 are apart of the CBK752 system, thus we've moved into the right forum location for your system.
Also this is the support and FW download back for both the CBR750 and RBS750 that comes in the CBK752 kit:
I was using Auto on the 2.4 and 48 on the 5.0 but switched them to 6 and 40 after reading that may help but it didn’t help at all. Yes I have Wi-Fi neighbors next to me and behind my house. Not super close but in a neighborhood. I just completed my second full factory reset of the system last week. I did find it interesting the satellite retained the same custome name I had given it after I reset the system. Is there a way to factory reset just the satellite to default settings?
Thank you. I have made all of these changes, and will monitor it now. When it was given me a lot of problems around 3:00 p.m. this afternoon I just found this in the event log details. In fact, the log is full of messages just like this each and every day. Could this help pinpoint anything?
Jul 19 2022 15:00:13 Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Thanks for the help. I spoke with the ISP and they are sending out a technician to troubleshoot & hopefully raise the power levels a notch or two. What is the most updated firmware for my two devices? Are there any manual downloads I can try to help fix things also?
Even though the RBS is the same one used on the RBK 7 series, the FW for the RBK series is not compatible with the CBR FW. Thus the FW for the RBS that comes with the CBR needs to keep in sync and flow with that the CBR gets. So any FW for the RBS that comes with the CBR750 should be downloaded from the CBK752 series web site for both CBR and RBS units:
We've seen problem with using RBS FW from the RBK system that causes problems when used with a CBR750 thats not on the same FW level. So its not recommended to use the specific RBS FW from the RBK units when the RBS is with a CBR750.
Thanks for the help. I spoke with the ISP and they are sending out a technician to troubleshoot & hopefully raise the power levels a notch or two. What is the most updated firmware for my two devices? Are there any manual downloads I can try to help fix things also?
Thanks for checking back in. The technician came out and said all my levels for for downstream power levels are good and in the appropriate levels didn't need any adjustments. I showed him the details of this webpage https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311 and he said being near 0 was the goal. So after he left I completely set my Orbi system back up from scratch again and haven't had an issues for the last 16-18 hours. I still don't have confidence the issue won't come back again as it has done this before after a full reset of the system.
