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Introducing the Orbi 970 Series Mesh System with WiFi 7(BE) technology. For more information visit the NETGEAR Press Room.

Orbi WiFi 7 RBE973
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Re: iPhone app not working (vuezone)

Craig177
Aspirant

iPhone app not working (vuezone)

I installed the phone app for my Iphone 10 and it won't proceed past a point in loading when it stiops and says Router not found.  It wants me to go to settings and activate wifi with Orbi.  I have checked it a dozen times, I am wifi cinnected to Orbi and yet I keep getting the error message that "Router not Found"?????

 

Why?

 

Message 1 of 10

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Craig177
Aspirant

Re: iPhone app not working (vuezone)

Disconnected everything and started from scratch and now everything works.  Thanks for the assist.

View solution in original post

Message 9 of 10

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FURRYe38
Guru

Re: iPhone app not working (vuezone)

What FW is the CBR40 loaded with? 

What iOS version are you using on the iPhone? 

 

Might enable remote management on the CBR40, save settings then try the phone app again. 

 

I have mine working on a iphone 6SP iOS 11.4

 

@vkdelta

Message 2 of 10
Craig177
Aspirant

Re: iPhone app not working (vuezone)

Where would I go to enable remote management?
Message 3 of 10
FURRYe38
Guru

Re: iPhone app not working (vuezone)

On the CBR40, under Advanced tab, Advanced settings/Administration?

 

Message 4 of 10
vkdelta
NETGEAR Expert

Re: iPhone app not working (vuezone)

@Craig177

 

Please provide screenshots of the App and the version of the App.

what is the FW version on the device?

Message 5 of 10
Craig177
Aspirant

Re: iPhone app not working (vuezone)

I turned remote management on and my iphone still says Router not found.

Message 6 of 10
Craig177
Aspirant

Re: iPhone app not working (vuezone)

What is the "FW" you keep asking about?

 

Message 7 of 10
FURRYe38
Guru

Re: iPhone app not working (vuezone)

FW= Firmware. Maybe v2.1.4.6?

Message 8 of 10
Craig177
Aspirant

Re: iPhone app not working (vuezone)

Disconnected everything and started from scratch and now everything works.  Thanks for the assist.

Message 9 of 10
FURRYe38
Guru

Re: iPhone app not working (vuezone)

Glad you got it working. Enjoy. Smiley Wink

 

Message 10 of 10
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