2.4Ghz network disappeared in office

[rolandbarnes981]

Hi there all,

Any feedback appreciated - I have the three pack RBK53S and have been overall very happy with it.

It was purchased to extend the wifi down to the bottom of the garden into a home office at about 25-30M.

One satellite is in the bedroom window and joins well with the one in the office.

My phone only has 2.4Ghz wifi and used to have a very good signal down in office, but this has now disappeared, it cannot see the Orbi network even when adjacent to the Satellite.

I have changed wifi channels to no aval for the 2.4Ghz band.

5Ghz is very fast and full speed down in office, it does drop a few times a day but I can cope with that - just want to know what's happened to the 2.4Ghz channel ??

Any feedback or advice appreciated.

Many thanks in advance.

[CrimpOn · Accepted solution]

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@rolandbarnes981 wrote:

My phone only has 2.4Ghz wifi and used to have a very good signal down in office, but this has now disappeared, it cannot see the Orbi network even when adjacent to the Satellite.

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Does the phone connect to the Orbi 2.4G band in the house?

What happens if you swap the two satellites (window and office)?

[FURRYe38]

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Has a power off for 1 minute then back ON with the Orbi system been performed since last update?

[CrimpOn · Accepted solution]

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@rolandbarnes981 wrote:

My phone only has 2.4Ghz wifi and used to have a very good signal down in office, but this has now disappeared, it cannot see the Orbi network even when adjacent to the Satellite.

---

Does the phone connect to the Orbi 2.4G band in the house?

What happens if you swap the two satellites (window and office)?

[rolandbarnes981]

Yes - thanks power off sorted plus moving office satellite to have clear view of bedroom one.

Many thanks all

[FURRYe38]

Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy.