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2FA Authentication is using the wrong email address-Cannot login to Netgear account

TheFutureMe
Aspirant

2FA Authentication is using the wrong email address-Cannot login to Netgear account

For 2 weeks, I have been trying to fix the email address to which the 2FA authentication code is sent, but for some reason, customer care cannot figure out how to do it. I have 6 support cases on this, and NO ONE seems to be able to do anything. Has anyone else had this problem? 

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 6
FURRYe38
Guru

Re: 2FA Authentication is using the wrong email address-Cannot login to Netgear account

Please contact a Forum moderator to see if they can help you out. 

@Blanca_O 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, XR450(v120) and WNHDE111
Message 2 of 6
Blanca_O
NETGEAR Moderator

Re: 2FA Authentication is using the wrong email address-Cannot login to Netgear account

Hi @TheFutureMe

 

Please DM me the support case number. 


Regards,
Blanca
Community Team

Message 3 of 6
TheFutureMe
Aspirant

Re: 2FA Authentication is using the wrong email address-Cannot login to Netgear account

Hi again Blanca,

 

I am getting the impression Netgear is not interested in resolving this. It's been several days since I opened this contact, and no resolution has been provided. Are you able to check and see if anyone is looking at this? Is there someone I can talk to directly to sit on the phone and resolve this more quickly? I cannot believe it's taken so much time and effort for something so simple as changing an email address!

Message 4 of 6
FURRYe38
Guru

Re: 2FA Authentication is using the wrong email address-Cannot login to Netgear account

Please send @Blanca_O a direct message by clicking on her user name and then selecting send private message. 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, XR450(v120) and WNHDE111
Message 5 of 6
Blanca_O
NETGEAR Moderator

Re: 2FA Authentication is using the wrong email address-Cannot login to Netgear account

Hi @TheFutureMe

 

I sent you a private message. Checking on the support case, our customer care advocate had provided you an update. 

 

Regards,
Blanca
Community Team

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