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401 Unauthorized Access

coptechs
Tutor

401 Unauthorized Access

Recently I've been getting an error trying to log in to the Orbi router via web GUI. The login window pops up, I enter my credentials (and yes, I am using correct password) and Chrome stops responding for a good solid minute. Then I get the screen below. After I go through the password recovery on the next screen, I can usually get in.snip_20180104202807.png

 

 

 

Model: RBK40| Orbi AC2200 WiFi System
Message 1 of 7
DarrenM
Sr. NETGEAR Moderator

Re: 401 Unauthorized Access

Did you try another web browser?

 

DarrenM

Message 2 of 7
coptechs
Tutor

Re: 401 Unauthorized Access

Yes, happened in other browser too though it hasn't happened again since I posted this. Weird.

Message 3 of 7
Mayhugh1
Apprentice

Re: 401 Unauthorized Access

I often get this using Safari. A second try, though, always bring up the correct login page.

Model: RBK53| Orbi Router + 2 Satellites Orbi WiFi System
Message 4 of 7
la79
Apprentice

Re: 401 Unauthorized Access

This has been happening to me a lot lately also. Did you ever find a fix?

 

Funny thing is that it never used to happen before.

Message 5 of 7
malicarr
Initiate

Re: 401 Unauthorized Access

Just found this thread guys. Similar problem with only some (but always the same) websites giving the 401/log into server response. Interestingly I when I took my Orbi out opf the loop and coinnected directly to my modem/router the problem was not there. Also when using my Iphone/Ipad/Android device on wifi at work I have no problem accessing sites.

One of the sites I cant access is the Apple App store which is a bit frustrating to say the least.

I didnt have this problem when I first set my system up & have tried a hard reset (including deleting & reinstalling my orbi app) without success and am now awaiting contact from support.

Model: RBK30| Orbi AC2200 WiFi System
Message 6 of 7
malicarr
Initiate

Re: 401 Unauthorized Access

Just to update, after posting above I found a comment on another forum & followed their advice - set my Orbi to AP mode.

It worked a treat & no further problems - Im a happy bunny (but still waiting for Netgear support to respond to my request for support!

Check link below for setting up Orbi as AP:

https://www.bitdefender.com/consumer/support/answer/3603/

 

Message 7 of 7
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