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AC3000 offline

davidnuge
Aspirant

AC3000 offline

Trouble with staying online. Have updated firmware and rebooted twice. Also have done a factory reset. Orbi will not stay online. Will disconnect after the router is plugged in for a few minutes. Ideas?

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 1 of 5
FURRYe38
Guru

Re: AC3000 offline

What is ths Mfr and model# of the ISP modem the router is connected too? Built in router by chance? 

 

Any other wifi nieghbors near by? If so, how many? 

 

 

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.1/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 2 of 5
davidnuge
Aspirant

Re: AC3000 offline

ARRIS SURFboard SB6190 32x8 DOCSIS 3.0 Cable Modem>Ac3000 RBK50. No neighbor
Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 3 of 5
FURRYe38
Guru

Re: AC3000 offline

Well the 6190 isn't the best modem and is known for some problems:

http://www.badmodems.com

I would recommend getting into a Broadcom based modem if your ISP supports other model modems.

Who is your ISP? 

 

Have you swapped LAN cables between the modem and router? 

I recommend that you have your ISP check the cabling going to the ISP modem, check signal levels going to the ISP modem. For cable Internet, RG-6 coaxial cable is needed, not RG-59. Check for t.v. line splitters and remove them as they can introduce noise on the line and lower the signal going to the ISP modem. Connecting to the ISP modem could result in a false positive as the signal to the modem could be just enough to that point then adding on a router, could see problems. Ensure modem is working well too. Bad modems are out there as well. The router operation is dependent upon getting good data flow from the ISP modem and the modem is dependent upon getting good signal from the ISP Service.

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.1/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 4 of 5
Retired_Member
Not applicable

Re: AC3000 offline


@davidnugewrote:

Have updated firmware and rebooted twice. 


What firmware are you currently using?

Message 5 of 5
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