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Access Denied on Some Websites

Firmware Version    V2.3.1.48
 
GUI Language Version    V1.0.0.354

When I try to go to certain websites like: Rei.com or costco.com, it gives me the following error:

 

Access Denied

You don't have permission to access "http://www.rei.com/" on this server.

Reference #18.a7622317.1555912723.8826d8

 

All parental controls are off

Also added http, https and any service not not to be blocked, just in case.

 

ORBI is in router mode

Logs are not turned on however  no logs are being collected when attempted access to blocked sites and services

 

Reset router to default.  No success

Added sites to not block (costco, rei), no success

Message 1 of 14
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Aspirant

Re: Access Denied on Some Websites

I had the same thing happen. Since I had Access Control on and to block all new connections, I turned it off. Then my devices would connect correctly. After confirming the connections, I turned Access Control back on and everything seems OK again so far.

Message 2 of 14
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Guru

Re: Access Denied on Some Websites

What is the Mfr and model# of the ISP modem the NG router is connected too?

 

Try a factory reset and setup from scratch. Walk thru the setup wizard with a web browser. 

I would power off the ISP modem as well for 30 seconds while the Orbi is coming to ready from the reset. 


@buehlermark wrote:
Firmware Version    V2.3.1.48
 
GUI Language Version    V1.0.0.354

When I try to go to certain websites like: Rei.com or costco.com, it gives me the following error:

 

Access Denied

You don't have permission to access "http://www.rei.com/" on this server.

Reference #18.a7622317.1555912723.8826d8

 

All parental controls are off

Also added http, https and any service not not to be blocked, just in case.

 

ORBI is in router mode

Logs are not turned on however  no logs are being collected when attempted access to blocked sites and services

 

Reset router to default.  No success

Added sites to not block (costco, rei), no success


 


My Setup (Cable 900Mbps/50Mbps)>CAX80(Modem Mode)>RBK853 v3.2.16.6(Router Mode)

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 3 of 14
Highlighted

Re: Access Denied on Some Websites

i tried a full reset on the NG ORBI router.  Same results.

When I hook my laptop up to the cable modem, it does not give me the error.

 

I did reboot the cable modem however just to be sure.

 

ISP Provider: Comcast 

Cable Modem: Netgear: CM700-1AZNAS

 

No firmware is available for the cable modem (yet)

Message 4 of 14
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Guru

Re: Access Denied on Some Websites

Might try changing DNS on the orbi to  1.1.1.1 and 9.9.9.9 and see if this might help.


My Setup (Cable 900Mbps/50Mbps)>CAX80(Modem Mode)>RBK853 v3.2.16.6(Router Mode)

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 5 of 14
Highlighted

Re: Access Denied on Some Websites

changed it as requested. Still having error.

 

Also tried 75.75.75.75

and 8.8.8.8

same results.

 

You don't have permission to access "http://www.rei.com/" on this server.

Reference #18.a5622317.1555992955.a41aa96

 

Message 6 of 14
Highlighted
Guru

Re: Access Denied on Some Websites

And you don't have any parental controls enabled do you? 

This is the only site thats given this error thru the Orbi? 

 

What happens if you open a command line window in Windows and run a TRACERT www.rei.com


My Setup (Cable 900Mbps/50Mbps)>CAX80(Modem Mode)>RBK853 v3.2.16.6(Router Mode)

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 7 of 14
Highlighted

Re: Access Denied on Some Websites

I do not have any parental controls enabled.

I also was having issues with other websites like costco.com

 

C:\Users\Mark>tracert www.rei.com

Tracing route to e739.a.akamaiedge.net [23.35.102.196]
over a maximum of 30 hops:

  1     7 ms     3 ms     4 ms  192.168.1.1
  2    19 ms    12 ms    18 ms  96.120.100.185
  3    20 ms    19 ms    19 ms  po-123-rur101.tacoma.wa.seattle.comcast.net [68.87.206.205]
  4    17 ms    14 ms    20 ms  po-2-rur102.tacoma.wa.seattle.comcast.net [69.139.164.102]
  5    15 ms    15 ms    19 ms  be-101-ar01.seattle.wa.seattle.comcast.net [68.86.96.89]
  6    15 ms    16 ms    20 ms  be-33650-cr01.seattle.wa.ibone.comcast.net [68.86.93.165]
  7    17 ms    30 ms    14 ms  be-10846-pe01.seattle.wa.ibone.comcast.net [68.86.86.90]
  8    40 ms    32 ms    31 ms  66.208.216.182
  9    16 ms    17 ms    17 ms  a23-35-102-196.deploy.static.akamaitechnologies.com [23.35.102.196]

Trace complete.

C:\Users\Mark>

Message 8 of 14
Highlighted
Guru

Re: Access Denied on Some Websites

Well, the trace is showing that it's getting to rei.com. I presume costco.com would show similar trace. 

 

The Orbi isn't blocking anything...


My Setup (Cable 900Mbps/50Mbps)>CAX80(Modem Mode)>RBK853 v3.2.16.6(Router Mode)

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 9 of 14
Highlighted

Re: Access Denied on Some Websites

I normally would agree with you.

Here is the issue:  gives access denied when I am using the orbi.  When I take it away and hook up with my laptop directly to the cable modem, then it works.  Put it back in place, then its denied.

 

I was doing some reading apparently this is a known issue with the orbi rbk50.

Message 10 of 14
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Re: Access Denied on Some Websites


@buehlermark wrote:

 

I was doing some reading apparently this is a known issue with the orbi rbk50.

 


Got a link to that stuff? It would be useful if we want to pass it on to the Netgear team.

 

These "blocked sites" things come up from time to time. Not sure that anyone has got to the bottom of them. Sometimes it is just a moved site with a new IP address.

 

Not, by any chance, a Windows thing?

 

I ask because you mention the laptop, which I assume means wired LAN. Does wifi do the same thing?

 

PS Don't expect new firmware for a cable modem. ISPs have to do that, and many just don't bother.

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 11 of 14
Highlighted
Guru

Re: Access Denied on Some Websites

You might want to contact NG support and ask about this. 

https://www.netgear.com/mynetgear/registration/login.aspx


@buehlermark wrote:

I normally would agree with you.

Here is the issue:  gives access denied when I am using the orbi.  When I take it away and hook up with my laptop directly to the cable modem, then it works.  Put it back in place, then its denied.

 

I was doing some reading apparently this is a known issue with the orbi rbk50.


 


My Setup (Cable 900Mbps/50Mbps)>CAX80(Modem Mode)>RBK853 v3.2.16.6(Router Mode)

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 12 of 14
Highlighted

Re: Access Denied on Some Websites

I have tried it on my android phone, using chrome, as well as the android browser.

 

I have also tried multiple IOS devices as well, using safari.

Tried my laptop with hard wired connection to the orbi... still same denied... ouy...

 

I  get that there are some websites that get blocked, but a router should just do that... route to the destiniation.

I appriciate all the help people are giving me with suggestions.

Message 13 of 14
Highlighted
Guru

Re: Access Denied on Some Websites

You might want to contact NG support and ask about this.


My Setup (Cable 900Mbps/50Mbps)>CAX80(Modem Mode)>RBK853 v3.2.16.6(Router Mode)

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 14 of 14
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