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Adding satelite fails
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Adding satelite fails
Hi all,
I have had an orbi + an orbi satelite up and running for a few months.
When I bought the system in December last year I also bought a second saltelite for when we completed some work in the house.
That is now done and I have tried to set up the satelite.
When I switch it on it just flashed white constantly. I have tried a reset of the satelite, the whole system, syncing, all without any positive outcome.
When I look in the admin panel or on the app, I see the satelite is there, but it has a status of disconnected. In the mobile app it does show an IP address, but it doesn't respond to a ping in a terminal window,
Firmware of main system is 2.1.4.10
Firmware of Working satelite is 2.1.4.10
Firmare of non working satelite is 1.12.0.18
I cannot connect to the satelite to try and update the firmware on the device to see if that can trigger anything.
Unfortunately I am outside the 90 day window, even though it has never been used or work,
Does anyone have any suggestions on what I can do, or do I need to RMA the device?
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Re: Adding satelite fails
You would have to downgrade the Orbi router I think back to that version of FW. Then connect the one satellite, upgrade it manually with pre-downloaded v2.1.4.10 file. Then upgrade the Orbi router back to v2.1.4.10...
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