After Orbi factory reset, Disney Circle app "Can't connect to Circle"

[monroema]

After Orbi factory reset, Disney Circle app "Can't connect to Circle".  Unfortunatley I did not backup Circle settings prior to Orbi factory reset.  I have attempted to turn Circle off on Orbi, reboot and then re-enable Circle. 

When I view a profile in the Android app I see a message at the bottom which stated "Not connected to Circle!" with a button to RECONNECT.  When I click that button is show "connecting...".  Then there appears a "Connections" button on the bottom.  When I click that button I get the message  "Can't connect to Circle".

Any insights or suggestions would be appreciated.  

Thanks!

[FURRYe38]

You might contact Circle support and ask for additional help with this:

https://www.netgear.com/support/product/circle.aspx

[ekhalil]

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@monroema wrote:

After Orbi factory reset, Disney Circle app "Can't connect to Circle".  Unfortunatley I did not backup Circle settings prior to Orbi factory reset.  I have attempted to turn Circle off on Orbi, reboot and then re-enable Circle. 

When I view a profile in the Android app I see a message at the bottom which stated "Not connected to Circle!" with a button to RECONNECT.  When I click that button is show "connecting...".  Then there appears a "Connections" button on the bottom.  When I click that button I get the message  "Can't connect to Circle".

Any insights or suggestions would be appreciated.  

Thanks!

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That's the way Circle works! Every time you do a factory reset for Orbi you will need to reconfigure Circle from scratch. It seems that there is a certain Circle "ID" in Orbi that is cleared when you do a factory reset.