Airplay music stream freezing with RBK40

[Retired_Member]

Hi,

I received my Orbi system RBK40 today. The installation went well and the speedness is as expected, however I have issues with streaming music using Airplay.

Every minute or so the music stops for a few seconds.

It's been years that I hadn't have this and since I listen music all day, I'm going to send the device back if I don't find a solution.

Regards,

batmac51

[DarrenM]

It could be the band steering switching the device between 2.5ghz and 5ghz and if the music is not buffered out far enough it would drop. you could try lowering the 2.4ghz band in the advances wireless settings see if this helps.

DarrenM

[Retired_Member]

Thanks for your reply.

In the meanwhile I made following observations:

- When I stream simultaneously on my Apple TV, which is wired directly to Orbi, there is no freezing

- Screen sharing between two macs is also freezing, I never had this issue with a router before

I now lowered the 2.4ghz band to 75%. It didn't solve the issue.

Baptiste

[Retired_Member]

Hi,

I tried with lowering the 2,4ghz band to 50% and 25%. It didn't help.

I then reverted to factory default settings. Same issue after reconfiguration.

Last day before I sent it back and let know potential buyers to be careful.

Regards,

Baptiste

[Retired_Member]

Me again,

I downgraded to the Router Firmware Version V1.11.0.20 as per instructed here. This is an operation for advanced users only. It fixed immediatly the freezing issue, however I guess that the new firmwares were bringing other updates from which I obviously don't benefit now.

Any comments from a support perspective?

Baptiste

[PyroDog]

This is also my experience with the newer firmwares. It seems they get worse over time. 

Firmware version 2.0.0.74 is what I recommend.

[Retired_Member]

Thanks!

I installed 2.0.0.56, which is the equivalent for the RBK40 and confirm that this version is also stable.

[Retired_Member]

Despite orbi_auto_upgrade, auto_check_for_upgrade and grep auto_update being all set to "0", the router updated automatically yesterday. Streaming issues are now back.

Any other solution?

[PyroDog]

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wrote:

Despite orbi_auto_upgrade, auto_check_for_upgrade and grep auto_update being all set to "0", the router updated automatically yesterday. Streaming issues are now back.

Any other solution?

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This exact same thing happened to me. Yesterday it was ok but now I'm back to the newest firmware despite NVMRAM settings.