Alexa - Multiple routers found

[theronin_hunter]

Hi,

If i activate the Skill and ask Alexa to activate my Guestnetwork, there is the following comment: "There are to many Routers found." - I only have Orbi in my house.

Any Ideas?

[DarrenM]

Hello Theronin Hunter

Can you check the settings in Alexa see if it has multiple wifi connections saved?

DarrenM

[theronin_hunter]

Hi,

No single wifi network stored

[theronin_hunter]

Any other ideas?

[theronin_hunter]

hello? still waiting

[DarrenM]

You may want to check and see if orbi is the only device under your remote access on your account.

https://kb.netgear.com/000044611/How-to-unregister-remote-access-accounts-on-a-NETGEAR-router-INTERN...

DarrenM

[Yner]

I have the same problem. I went to the link you said, but there is no down arrow to select offline routers. When looking at the Alexa app I don't see a spot where I can see the wifi setting. I looked under settings. 

Please provide more steps to get rid of this error. I would like the ability for Alexa to turn on/off the guest wifi.

[Yner]

OK, I'm an idiot and didn't quite follow the instructions for the link provided. I downloaded the genie app for the desktop. I then went into router settings. I then mistakenly logged in at "home." The correct way is to log in as "remote access." When I did this, the "offline" option did show up below. I deleted the old router I had. Alexa functionality is working now.