What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Built in router here by chance? IF so, This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Also make contact with game mfr as well for additional help and information. IF this is the only problem with the game, they should be able to help out as well.
@brianzbmiu wrote:
Lemme just point out that installing orbi was seamless and easy and I was doing everything I used to be doing just fine until this week.
I noticed on tuesday trying to log in and am unable to connect to data center in game after logging in. However every other game and application I am able to connect just fine. For those who play the game Error 2002 should seem familiar.
This happens when I login and hit start. It loads for a few seconds trying to connect to the data center before giving me this error. This happens on any data center I try to connect to. It works fine previously and I'm sure this only happened once before.
My firewall has allowed this game.
I tried port forwarding.
I contacted my ISP and they have connection to the server.
I had my friend login on their computer and they are able to login fine.
I factory reset my computer and reset my router/modem twice.
I I've reinstalled the game 4 times at this point and am at a lost.
It sucks I can't get live support cause pandemic.
I was able to login fine this past weekend so I'm not sure what happened that affected this. I vaguely recall a small patch this week but I'm unsure. This is going on day 3 (possibly more) of this persisting issue.
The only thing suspicious is this report I got when using tracert to the aether server IP to see what it reads.
I checked a tracert to the Aether server for the game and this is what I got
https://gamefaqs1.cbsistatic.com/user_image/8/7/7/AARV6BAAAbUF.png
Doesn't look too good. I tried every method to try and fix this as people recommended to no avail.
