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Retired_Member
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Re: Almost officially done with Netgear Orbi and their support due to not fixing the wifi issues

Ah ok. Yea this topics about wifi. Smiley Happy
Message 126 of 130
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Tutor

Re: Almost officially done with Netgear Orbi and their support due to not fixing the wifi issues

I've been testing the Orbi sytem for 3 days now, its been solid. Great speeds over the whole house, no signal drops. Today i wanted to see how far I could place the satellite away from the router. The Orbi router is at the front of my house in my bedroom, and i was able to place the satellite in the back yard 160FT away and the satellite got a solid blue light, and was able to get 230 download/ 23 upload from my phone on 5G, and 236 Download/ 24 upload with my laptop hardlined to the satellite. So far its been a great system!

Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
Message 127 of 130
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Retired_Member
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Re: Almost officially done with Netgear Orbi and their support due to not fixing the wifi issues

I can't believe how old some of these threads are and yet the modern Orbi on the latest firmware has the exact same issues with frequent disconnects. I am confident it is a hardware issue related to the backhaul dropping but Netgear won't address it. I really regret not checking these forums and only relying on "reviews".
Message 128 of 130
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Aspirant

Re: Almost officially done with Netgear Orbi and their support due to not fixing the wifi issues

try this : 

- 1. Disable and Re-enable Wi-Fi Trigger

- 2. Reboot Your iDevice (iPhone)

- 3. Forget Wi-Fi Network and Rejoin

- 4. Reboot your Wired / Wireless Router/modem

- 5. Delete VPN App and test Wi-Fi again

And more information here - https://www.howtoisolve.com/fix-wi-fi-not-working-ios-11/

Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
Message 129 of 130
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NETGEAR Moderator

Re: Almost officially done with Netgear Orbi and their support due to not fixing the wifi issues

Hello Everyone

 

We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

 

https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

 

If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

 

http://www.netgear.com/support/contact.aspx

 

Thanks

DarrenM

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Message 130 of 130
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