Auto firmware update resets router to factory default settings.

[mkepeter]

The past two firmware updates have reset my router to factory defaults requiring me to reconfigure the router to my settings.  All wireless devices are disconnected until I can complete this.  The recent firmware update/factory reset left me unable to connect to wireless cameras and lighting systems while traveling.  Not cool.

Is there a way to disable the auto firmware updates? I've wised up and now have a backup of my settings to restore when the next firmware update happens.  Current installed firmware version is V2.3.1.44.

I have contacted support twice now.  They have stopped responding to my requests on what recommendations they may have for my issue or if I can disable auto-updates.  This is my first Netgear/Orbi system, and  I really want to see this setup work out...

[wynnstuff]

Support, I second what mkepeter is saying in his post. This morning found the router reset to factory settings. If I was on business travel my mother would not be capable of going through the “NEW” setup. Internet is the only way she has to make calls with Wi-Fi calling so very important that the network is online. All other electronics I use give a notification if there is a new update!! WHY IS NETGEAR DIFFERENT?

[FURRYe38]

I would do a manual load of the FW files on the RBR. Then factory reset and setup from scratch. Be sure to save off a backup configuration to file as well.

Try the 30-30-30 reset as well before re-loading the FW file. Let us know if this helps. Others reported this fixed this on the 20 series Orbi.

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@mkepeter wrote:

The past two firmware updates have reset my router to factory defaults requiring me to reconfigure the router to my settings.  All wireless devices are disconnected until I can complete this.  The recent firmware update/factory reset left me unable to connect to wireless cameras and lighting systems while traveling.  Not cool.

Is there a way to disable the auto firmware updates? I've wised up and now have a backup of my settings to restore when the next firmware update happens.  Current installed firmware version is V2.3.1.44.

I have contacted support twice now.  They have stopped responding to my requests on what recommendations they may have for my issue or if I can disable auto-updates.  This is my first Netgear/Orbi system, and  I really want to see this setup work out...

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[mkepeter]

I did a 30:30:30 reset this moring.  Noiw I'll wait for the next firmware update...

[FURRYe38]

Did you save a back up configuration to file? 

Does the configuration persist thru a reboot or if you pull the power cable from the RBR and plug it back in? 

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@mkepeter wrote:

I did a 30:30:30 reset this moring.  Noiw I'll wait for the next firmware update...

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[mkepeter]

yes on the backup of the configuration prior to the 303030 reset.  I did a backup after the second time the firware update took the router back to factory default settings.  I can power off and back on the router and my saved config loads.

[FURRYe38]

Good to hear. Glad it's working now. 

Enjoy.