Bricked RBR50

[Ryanwalsh]

Purchased a new RBR 50 yesterday and made the mistake of trying to update the firmware over the air. As seems to occur the router is bricked. I used the tftp method on a MacBook. The process will start and get to 60-65k blocks then stop. I guess my next step is to download the firmware file again. Any other ideas?

Thanks!

[Retired_Member · Accepted solution]

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@Ryanwalsh wrote:
I had a few good key learning points that I will try to sum up.

-It looks like it’s not very advisable to take your firmware updates over the air through the app. I’ll let the smarter folks comment there.
-There is a reasonably good help document if you search “How to update firmware via TFTP.”
-Make sure you read the firmware release notes (duh, but it escaped me.)
-Don’t forget to set your static IP address
-Store your firmware image somewhere easy to remember
-For me, the password I ended up needing to use was the one on the bottom of the router.

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I offer what I consider better advice.....DON"T update your FW at all.  Let NG worry about that.

[ekhalil]

Please try to factory reset the Router and when the Router comes up, try an auto- or manual update.

[Ryanwalsh]

I’ve tried a factory reset several times. No matter how long I hold the paper clip the router won’t cycle. If I power cycle the router it will flash green for a few seconds then back to red with a white flashing top light.

[ekhalil]

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@Ryanwalsh wrote:
.....No matter how long I hold the paper clip the router won’t cycle. ......

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How do you know that it's won't cycle? When you see the top flashing LED ring, do you see the wifi SSID ORBInn on a computer? Have you tried to attach to this SSID?

[Ryanwalsh]

I’d expect to see the LED near the power light go off or change. I believe the manual said to amber. There is never a change. I cannot see the SSID on my network list and cannot access it via the app. I also cannot directly access the router via Ethernet connection. I can ping the router. I can even get it to accept about 2/3 of the firmware over TFTP. I just can’t get it to complete the process without erroring out

[FURRYe38]

You might want to return the system for another if you can't get the RBR recovered.

[Ryanwalsh]

I figured it out. I was trying to download the latest firmware. I read the release notes (go figure) and found that I needed to first install a previous version. I installed that via TFTP and now I have access to the router. Thanks all for your help!

[FURRYe38]

Glad you got it fixed. Please mark your thread as solved so others will know. 

Enjoy. 

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@Ryanwalsh wrote:
I figured it out. I was trying to download the latest firmware. I read the release notes (go figure) and found that I needed to first install a previous version. I installed that via TFTP and now I have access to the router. Thanks all for your help!

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[Retired_Member]

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@Ryanwalsh wrote:
I figured it out. I was trying to download the latest firmware. I read the release notes (go figure) and found that I needed to first install a previous version. I installed that via TFTP and now I have access to the router. Thanks all for your help!

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Lets hope the latest FW doesn't set you back

[Ryanwalsh]

I had a few good key learning points that I will try to sum up.

-It looks like it’s not very advisable to take your firmware updates over the air through the app. I’ll let the smarter folks comment there.
-There is a reasonably good help document if you search “How to update firmware via TFTP.”
-Make sure you read the firmware release notes (duh, but it escaped me.)
-Don’t forget to set your static IP address
-Store your firmware image somewhere easy to remember
-For me, the password I ended up needing to use was the one on the bottom of the router.

[Retired_Member · Accepted solution]

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@Ryanwalsh wrote:
I had a few good key learning points that I will try to sum up.

-It looks like it’s not very advisable to take your firmware updates over the air through the app. I’ll let the smarter folks comment there.
-There is a reasonably good help document if you search “How to update firmware via TFTP.”
-Make sure you read the firmware release notes (duh, but it escaped me.)
-Don’t forget to set your static IP address
-Store your firmware image somewhere easy to remember
-For me, the password I ended up needing to use was the one on the bottom of the router.

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I offer what I consider better advice.....DON"T update your FW at all.  Let NG worry about that.