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C7000 ethernet ports do not work

softballcoach
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C7000 ethernet ports do not work

I have the C7000 and I am able to connect via wifi, but will not connect using the ethernet ports.  I have a green light at the Ethernet port, however anthing used in any of the ports will not connect to internet.  My security system, phone, and tv that are plugged into them says no internet connection. I connect my Mac or any other wifi device using wifi, I have contacted my internet service provider and they checked everything on their end and all is working.  do you have any suggestions I can try

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DarrenM
Sr. NETGEAR Moderator

Re: C7000 ethernet ports do not work

Hello Softballcoach

 

I suggest contacting Netgear support if the modem is still under warranty.

 

http://www.netgear.com/support/contact.aspx

 

DarrenM

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