Re: CBS All Access not playing videos

mswells · ‎2019-05-29

I am unable to view shows in the CBS All Access App on Roku TV.or PC. Getting "Sorry this video is currently unavailable" error.

I have narrowed down the issue to my Orbi, since I am able to get it to work with my older router, just fine.

I am using the Orbi as an access point connected to my Netgear RT-N66U. I also am able to stream other services like ABC, and NBC

without any issue...Just seeing the problem with CBS All Access.

Router Firmware v2.3.1.60

FURRYe38 · ‎2019-05-29

If your getting other streaming services from ABC and NBC and not thru CBS, maybe a streaming service issue. The Orbi in AP mode is working as a pass thru for data streams so its not blocking anything. Check with the configuration if your main host router and the streaming services.

FURRYe38 · ‎2019-06-03

Any progress on this?

@mswells wrote:
I am unable to view shows in the CBS All Access App on Roku TV.or PC. Getting "Sorry this video is currently unavailable" error.
I have narrowed down the issue to my Orbi, since I am able to get it to work with my older router, just fine.
I am using the Orbi as an access point connected to my Netgear RT-N66U. I also am able to stream other services like ABC, and NBC
without any issue...Just seeing the problem with CBS All Access.

Router Firmware v2.3.1.60

mswells · ‎2019-06-04

Nope. No progress. I ended up activating the wifi on my rt-n66 netgear router, and was able to get cbs all access to work. I am currently using the rt-n66u for the Roku exlusively, and the orbi for the rest. Wish I knew the answer though as to why it doesnt work thru the orbi completely.

FURRYe38 · ‎2019-06-04

What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the ASUS router is connected too?

@mswells wrote:
Nope. No progress. I ended up activating the wifi on my rt-n66 netgear router, and was able to get cbs all access to work. I am currently using the rt-n66u for the Roku exlusively, and the orbi for the rest. Wish I knew the answer though as to why it doesnt work thru the orbi completely.

mswells · ‎2019-06-04

Firmware: 2.3.1.60

Cable Modem: Arris Surfboard SB-8162+

Internet Provider: Cox in Phoenix, AZ

Asus RT-N66U Router connected to the Orbi RBK53, which is being used in AP Mode.

FYI:

Did not notice the problem in the previous firmware, 2.3.1.48

FURRYe38 · ‎2019-06-04

Has a factory reset been performed and setup from scratch since v60 was applied? Might try this. Seen odd behaviors after FW updates and just continuing. Resets seem to clear out lingering bad code and configurations that can cause problems.

I would also try the Orbi in router mode connected directly to the ISP Modem since its just a modem only and see if same thing still happens.