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Aspirant

Can't Update Orbi Satellite Firmware

Hi,

I'm trying to downdate the firmware on my Orbi RBR50 and RBS50 router and satellite to v2.0.1.4 but following the instructions for the satellite upgrade I get a pop up window with the below error when clicking on "update"

<html><head><meta http-equiv='Pragma' content='no-cache'><meta http-equiv='Cache-Control' content='no-cache'><title> 401 Authorization</title>
<script language="javascript" type="text/javascript">
function cancelevent()
{
	top.location.href='/unauth.cgi';
}
</script>
</head><body onload=cancelevent()></body></html>

It won't let me progress any further - have tried in Chrome and Safari.  Any ideas?! 

Message 1 of 5

Accepted Solutions
Guru

Re: Can't Update Orbi Satellite Firmware

MIght see if you can factory reset the Satellite and just let it sync. If it comes to ready, Connect ethernet to the back of the Satellite and access with FF this time and see if it will downgrade. 

 

Besure you have the right version for your model. 

Unpack the .zip files as well. 

 

My Setup (Cable 1Gbps/50Mbps)>CM1200(LAG Disabled)>RBK853 v3.2.16.22
RBK50 v2.7.2.102
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111

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Message 4 of 5

All Replies
Guru

Re: Can't Update Orbi Satellite Firmware

Did you downgrade the Satellite first before downgrading the router? 

 

Try using FF browser. 

 

Is this on a Mac? 

Besure your connected to the satellite with a ethernet cable to the back. 

Clear all browser caches before entering into the devices web page then clear again after sending the file. 

 

My Setup (Cable 1Gbps/50Mbps)>CM1200(LAG Disabled)>RBK853 v3.2.16.22
RBK50 v2.7.2.102
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 2 of 5
Aspirant

Re: Can't Update Orbi Satellite Firmware

Hi, yes this is on mac.  Have tried via cable, no difference and also with FF browser

 

Haven't attempted router yet.  Satellite is on ver 2.1.1.16 and router is on 2.1.1.18 - trying to get them both onto the same version as I think the router has auto updated at some point

Message 3 of 5
Guru

Re: Can't Update Orbi Satellite Firmware

MIght see if you can factory reset the Satellite and just let it sync. If it comes to ready, Connect ethernet to the back of the Satellite and access with FF this time and see if it will downgrade. 

 

Besure you have the right version for your model. 

Unpack the .zip files as well. 

 

My Setup (Cable 1Gbps/50Mbps)>CM1200(LAG Disabled)>RBK853 v3.2.16.22
RBK50 v2.7.2.102
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111

View solution in original post

Message 4 of 5
Aspirant

Re: Can't Update Orbi Satellite Firmware

Yep. That's sorted it. Thanks
Message 5 of 5
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