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Re: Can't change admin password on RBR50

seansh
Aspirant

Can't change admin password on RBR50

I'm not able to change the admin password on my RBR50.  I've had a non-default password for a couple of years that works fine, but when I try to set a new password from the Administration / Set Password page, it just sits there when I hit the Apply button.  No error, no visual change to the page, nothing.  And it leaves the original password unchanged.

 

Anyone else having this problem?  Any suggested solution short of a factory reset?

Message 1 of 11

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FURRYe38
Guru

Re: Can't change admin password on RBR50

Sounds like a reset is needed. 

View solution in original post

Message 7 of 11

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seansh
Aspirant

Re: Can't change admin password on RBR50

BTW, it's running firmware V2.7.4.24.

Message 2 of 11
FURRYe38
Guru

Re: Can't change admin password on RBR50

What browser are you using? Try a different browser, MS Edge or Firefox?

Try a full on reboot of the RBR, then log in with a browser that had it's cache cleared and try again.

 

If it still fails, factory rest and setup from scratch. Walk thru the setup wizard. Be sure to write down important information for safe keeping. 

Message 3 of 11
seansh
Aspirant

Re: Can't change admin password on RBR50

It's failing with Firefox, Chrome, and Brave.  I'll try a full reboot and try again on Chrome after flushing the cache.

Message 4 of 11
FURRYe38
Guru

Re: Can't change admin password on RBR50

👍

Message 5 of 11
seansh
Aspirant

Re: Can't change admin password on RBR50

Rebooting made no difference.

Message 6 of 11
FURRYe38
Guru

Re: Can't change admin password on RBR50

Sounds like a reset is needed. 

Message 7 of 11
seansh
Aspirant

Re: Can't change admin password on RBR50

I'll need to wait until late today or tomorrow to reset.  I'll let you know the results.

Message 8 of 11
FURRYe38
Guru

Re: Can't change admin password on RBR50

Sounds good. 

Message 9 of 11
seansh
Aspirant

Re: Can't change admin password on RBR50

A factory reset fixed the problem.  Thanks for your assistance.

Message 10 of 11
FURRYe38
Guru

Re: Can't change admin password on RBR50

Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡

Message 11 of 11
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