Re: Can't change icons of attached devices

tuna_ertemalp · ‎2019-08-01

Just to make sure (and, I might have been blind and missed the answer in the earlier parts of the thread): Have you ever gone into the router's web admin page, click on Attached Devices, and then click on at least one device on your network, and change the Device Model, Device Name and Device Type settings from the screen that would show up? If you didn't, these variables might have never been created because the router didn't need them. Since I have done this for every single device on my network, something like ~50-55 devices by now, I do see them in my "nvram show" output: 54 names and 11 types, actually. And, that is a bit strange. I did a nvram show on another switch that I properly and manually typed as switch, but its data doesn't have a orbi_dev_type_ntgrXX associated with its MAC address althought it has orbi_dev_name_ntgrXX. So, there must also be some other way each device's type is known to the router. Weird.

CrimpOn · ‎2019-08-01

Oh, yes. The reason I dread a "factory reset" is that I have (a) assigned IP addresses, (b) given specific names, and (c) changed the device type spelling (and icon) on over 30 devices.

I just now did a telnet to my Orbi router and entered

config get orbi_dev_type_ntgr2

and got... nothing. tried a bunch of other numbers as well, such as 3, 4, 5, 6, 7, 8, 9, 10, 21, 31.

And, when I do nvram show there is not a single line spelled orbi_dev_type_ntgrxx. Not one.

I realize that the integer "numbers" are related to icon files. Would be interesting to see where the heck they are.

tuna_ertemalp · ‎2019-08-01

@CrimpOn wrote:
Oh, yes. The reason I dread a "factory reset" is that I have (a) assigned IP addresses, (b) given specific names, and (c) changed the device type spelling (and icon) on over 30 devices.

Yup. Exactly the boat I am on... 😞

@CrimpOn wrote:
Oh, yes. The reason I dread a "factory reset" is that I have (a) assigned IP addresses, (b) given specific names, and (c) changed the device type spelling (and icon) on over 30 devices.

I just now did a telnet to my Orbi router and entered
config get orbi_dev_type_ntgr2
and got... nothing. tried a bunch of other numbers as well, such as 3, 4, 5, 6, 7, 8, 9, 10, 21, 31.
And, when I do nvram show there is not a single line spelled orbi_dev_type_ntgrxx. Not one.

I realize that the integer "numbers" are related to icon files. Would be interesting to see where the heck they are.

Do you have any orbi_dev_nameXX and orbi_dev_name_ntgrXX? If so, I wonder if at times the icon implies the type. In which case, why do I even have ANY orbi_dev_type_ntgrXX variables. Lol!

Tuna

Rikerrock · ‎2019-08-01

Not sure what any of this means:

root@Matrix:/# root@Matrix:/# nvram show | grep 08:36:C9:0B:37:21 satellite1=08:36:C9:11:90:95 192.168.1.90 RBS50 5VF1935K02D98 -95 V2.3.5.30 1 08:36:C9:0B:37:21 wired 1 -95 satellite2=28:80:88:DD:24:99 192.168.1.88 RBS20 5DL88C5X0C61D -95 V2.3.5.26 1 08:36:C9:0B:37:21 wired 1 -95 orbi_dev_name2=08:36:C9:0B:37:21 Matrix satellite3=08:36:C9:11:90:31 192.168.1.43 RBS50 5VF1935L02D99 -95 V2.3.5.30 1 08:36:C9:0B:37:21 wired 1 -95 satellite4=28:80:88:E0:E8:FB 192.168.1.56 RBS20 5DL88C5N0E7B6 -95 V2.3.5.26 1 08:36:C9:0B:37:21 wired 1 -95 access_control46=0 08:36:C9:0B:37:21 0 32966 Unknown 0 0 disconn_sate1=08:36:C9:11:90:95,0,0,08:36:C9:0B:37:21,0 disconn_sate2=28:80:88:DD:24:99,0,0,08:36:C9:0B:37:21,0 disconn_sate3=08:36:C9:11:90:31,0,0,08:36:C9:0B:37:21,0 disconn_sate4=28:80:88:E0:E8:FB,0,0,08:36:C9:0B:37:21,0 root@Matrix:/# root@Matrix:/#

Rikerrock · ‎2019-08-01

Not sure what any of this means:

root@Matrix:/# root@Matrix:/# nvram show | grep 08:36:C9:0B:37:21 satellite1=08:36:C9:11:90:95 192.168.1.90 RBS50 5VF1935K02D98 -95 V2.3.5.30 1 08:36:C9:0B:37:21 wired 1 -95 satellite2=28:80:88:DD:24:99 192.168.1.88 RBS20 5DL88C5X0C61D -95 V2.3.5.26 1 08:36:C9:0B:37:21 wired 1 -95 orbi_dev_name2=08:36:C9:0B:37:21 Matrix satellite3=08:36:C9:11:90:31 192.168.1.43 RBS50 5VF1935L02D99 -95 V2.3.5.30 1 08:36:C9:0B:37:21 wired 1 -95 satellite4=28:80:88:E0:E8:FB 192.168.1.56 RBS20 5DL88C5N0E7B6 -95 V2.3.5.26 1 08:36:C9:0B:37:21 wired 1 -95 access_control46=0 08:36:C9:0B:37:21 0 32966 Unknown 0 0 disconn_sate1=08:36:C9:11:90:95,0,0,08:36:C9:0B:37:21,0 disconn_sate2=28:80:88:DD:24:99,0,0,08:36:C9:0B:37:21,0 disconn_sate3=08:36:C9:11:90:31,0,0,08:36:C9:0B:37:21,0 disconn_sate4=28:80:88:E0:E8:FB,0,0,08:36:C9:0B:37:21,0 root@Matrix:/# root@Matrix:/#

Rikerrock · ‎2019-08-01

I have no idea what this means.

root@Matrix:/# root@Matrix:/# nvram show | grep 08:36:C9:0B:37:21 satellite1=08:36:C9:11:90:95 192.168.1.90 RBS50 5VF1935K02D98 -95 V2.3.5.30 1 08:36:C9:0B:37:21 wired 1 -95 satellite2=28:80:88:DD:24:99 192.168.1.88 RBS20 5DL88C5X0C61D -95 V2.3.5.26 1 08:36:C9:0B:37:21 wired 1 -95 orbi_dev_name2=08:36:C9:0B:37:21 Matrix satellite3=08:36:C9:11:90:31 192.168.1.43 RBS50 5VF1935L02D99 -95 V2.3.5.30 1 08:36:C9:0B:37:21 wired 1 -95 satellite4=28:80:88:E0:E8:FB 192.168.1.56 RBS20 5DL88C5N0E7B6 -95 V2.3.5.26 1 08:36:C9:0B:37:21 wired 1 -95 access_control46=0 08:36:C9:0B:37:21 0 32966 Unknown 0 0 disconn_sate1=08:36:C9:11:90:95,0,0,08:36:C9:0B:37:21,0 disconn_sate2=28:80:88:DD:24:99,0,0,08:36:C9:0B:37:21,0 disconn_sate3=08:36:C9:11:90:31,0,0,08:36:C9:0B:37:21,0 disconn_sate4=28:80:88:E0:E8:FB,0,0,08:36:C9:0B:37:21,0 root@Matrix:/# root@Matrix:/#

CrimpOn · ‎2019-08-01

This is the key to my problem. How can some of you have a variable named orb_dev_typexx and I do not?

My orbi_dev_name_ntgrxx entries have the MAC address, followed by a number, followed by a description. I believe the number is an index into the table of device icons.

ekhalil · ‎2019-08-02

I don’t have any orb_dev_typexx parameters with values.
I believe those will be set when using certain devices like managed switches.
The device icon is included in the parameter orbi_dev_name_ntgrxx.

rbi_dev_name_ntgr3=”7C:E9:D3:99:A3:03 27 HP LaserJet 400 M451dw”

The 27 in the above command means printer.
The known types are as follows:
0 Orbi Satellite
17 iPhone
27 Printer
14 iPad
28 Repeater
23 Media Device
5 Apple Airport
24 Network Device
29 Satellite STB
41 Apple TV
7 Bridge
35 TV
22 MacBook
9 Camera
13 iMac
6 Blu Ray
38 Windows PC
2 Android Device

I guess that the orb_dev_typexx parameter specifies sub types for certain devices and they will only appear if you use such devices, like managed switches.

Tucsonbroker · ‎2019-08-25

Many thanks to this thread. I too was plagued by the problem of not being able to change the manufacturer name and icon for my connected devices. So after telneting into the router, I discovered that it was only assigning a name to each device and not creating a "orbi_dev_name_ntgrxx" associated with it. And of course I didn't want to do a full reset and lose everything I'd already configured. So I added them all manually and now they can be changed via the GUI. During this process I discovered a couple new icons (42 & 43) and below is the complete table:

Device Icon List
0 Orbi Satellite
1 Amazon Kindle

2 Android Device
3 Android Phone
4 Android Tablet

5 Apple Airport

6 Blu Ray

7 Bridge
8 Cable STB

9 Camera

10 Router
11 DVR
12 Gaming Console
13 iMac
14 iPad

15 iPad Mini

16 iPhone 5

17 iPhone

18 iPod Touch
19 Linux PC
20 Mac Mini

21 Mac Pro

22 MacBook

23 Media Device

24 Network Device

25 Other STB
26 Powerline

27 Printer

28 Repeater

29 Satellite STB

30 Scanner
31 Slingbox
32 Smartphone

33 NAS

34 Switch

35 TV

36 Tablet
37 UNIX PC

38 Windows PC

39 Surface
40 WiFi Extender

41 Apple TV
42 Receiver
43 Google Chrome

tuna_ertemalp · ‎2019-08-25

Just to put an update on this thread: Since my last post here, I have added a bunch of devices to my network, and rather randomly either the Device Model (orbi_dev_name_ntgrXX; I am up to XX=66) and/or the Device Type (orbi_dev_type_ntgrXX) on the Edit Device page didn't result in the correct setting actually taking place, therefore requiring me to go through telnet to create/set the proper config variables. I had also created a support case for this exact issue the first time I had run into it (Case #41517573), but as soon as I "fixed" it manually via telnet and config variable shenanigans, it got closed.

I am not sure if the firmware dev team even has this on their radar, but they absolutely should. This is clearly a bug in the firmware code dealing with the creation of these config variables. It must be error'ing out at certain device names/types or at a certain XX value, or some local buffer is just not big enough and the config creation code is running out of space while trying to do the right thing.

Therefore, I am tagging @Blanca_O. This really does need to be escalated.

Thanks

Tuna

alkah3st · ‎2019-08-30

I have the same issue. Using the genie interface leads to some devices refusing to accept the device name I enter or not switching to the icon I chose. In the Android app, it readily accepts the name, but sometimes won't display the icon I selected and revert back to whatever it was before I saved.

alkah3st · ‎2019-08-30

(Also, changing icons in the Android app updates the icons in the genie interface, but the only problem is that some icons just revert back mysteriously in Android.)

liquid1287 · ‎2019-09-16

I am having the exact same issue. I can change the names no problem. But only some of the icons change. The remainder go back almost instantly.

Keith_1952 · ‎2019-10-10

I can comfirm this issue on my RBR20. Changing the Device Type icon used to work until the most recent firmware update. All the device types I set prior to the latest update are still there, I just can't change one. I can however change the device name, just not the type. It's stuck on Network Device.

ekhalil · ‎2019-10-10

@Keith_1952 wrote:
I can comfirm this issue on my RBR20. Changing the Device Type icon used to work until the most recent firmware update. All the device types I set prior to the latest update are still there, I just can't change one. I can however change the device name, just not the type. It's stuck on Network Device.

Can you please try to change the device type to something different than what it was before the upgrade, save it, then change it again to what it was before the upgrade!

So if you have an iPhone then change it first to say Bridge, save it, then change it again back to iPhone, will this work?

Keith_1952 · ‎2019-10-10

No, this does not work. It does not work because the firmware is ignoring any attempt to change the device type of any device. The type information is not being persisted.

ekhalil · ‎2019-10-10

Please activate telnet in the Router's debug page and run the following command from command prompt:

nvram show | grep orbi_dev_name_ntgr[0-999] | grep xxxxxxxx

Where xxxxxxxx is the MAC address of any device you have issue with, what do you see there?

Keith_1952 · ‎2019-10-10

I see some, but not all, of my devices. One example of a connected device not in the dump below has MAC address: 14:59:C0:34:36:B7. There are many more missing.

The dump follows.

root@RBR20:/# nvram show | grep orbi_dev_name_ntgr[0-999]
orbi_dev_name_ntgr20=28:80:88:DE:DC:7B 0 Netgear
orbi_dev_name_ntgr21=14:59:C0:34:36:B7 0 Netgear
orbi_dev_name_ntgr22=28:80:88:DE:EA:6D 0 Netgear
orbi_dev_name_ntgr23=1C:12:B0:EA:98:37 23 Amazon Echo Dot
orbi_dev_name_ntgr24=E8:E8:B7:60:38:ED 3 Samsung
orbi_dev_name_ntgr25=14:B3:1F:03:8C:AF 38 Windows PC
orbi_dev_name_ntgr26=F0:4F:7C:A1:4D:91 1 Android Devices
orbi_dev_name_ntgr27=58:67:1A:56:A7:46 4 Barnes&Noble
orbi_dev_name_ntgr10=D0:67:E5:E5:33:E3 38 Dell T110
orbi_dev_name_ntgr11=00:23:8B:A9:AF:41 38 Dell T100
orbi_dev_name_ntgr12=C0:C1:C0:21:6C:B5 34 Cisco
orbi_dev_name_ntgr13=00:BB:C1:67:2B:CE 27 CANON INC.
orbi_dev_name_ntgr14=5C:26:0A:3E:76:90 38 Dell
orbi_dev_name_ntgr15=00:23:15:CE:46:68 38 Intel
orbi_dev_name_ntgr16=74:C2:46:94:AD:1C 23 Amazon Echo
orbi_dev_name_ntgr17=CC:9E:A2:3B:E2:95 23 Amazon Echo Dot
orbi_dev_name_ntgr18=2C:0E:3D:3F:DE:E2 3 Android Devices
orbi_dev_name_ntgr19=B0:E1:7E:BA:D3:D4 2 Huawei
orbi_dev_name_ntgr1=24:4C:E3:5C:75:AE 1 Android Devices
orbi_dev_name_ntgr2=00:05:CD:22:31:5B 24 D&M Holdings Inc.
orbi_dev_name_ntgr3=88:DE:A9:62:C0:29 23 Roku
orbi_dev_name_ntgr4=AC:AE:19:10:5B:D2 23 Roku
orbi_dev_name_ntgr5=08:05:81:20:BB:42 23 Roku
orbi_dev_name_ntgr6=00:BB:3A:00:E4:DA 36 Android Devices
orbi_dev_name_ntgr7=8C:45:00:08:D1:2F 3 Samsung
orbi_dev_name_ntgr8=2C:0E:3D:48:D1:97 3 Android Devices
orbi_dev_name_ntgr9=30:05:5C:FD:11:82 27 Brother industries
root@RBR20:/#

Keith_1952 · ‎2019-10-10

More information: Interestingly, for those connected devices whose MAC addresses DO appear in the telnet dump, I CAN edit their device type successfully.

Conversely, for the several connected devices that are missing from the dump, those types cannot be edited.

ekhalil · ‎2019-10-10

@Keith_1952 wrote:
More information: Interestingly, for those connected devices whose MAC addresses DO appear in the telnet dump, I CAN edit their device type successfully.

Conversely, for the several connected devices that are missing from the dump, those types cannot be edited.

Ok, can you see those missing devices when you do the following listing with the following command?

nvram show | grep orbi_dev_name[0-999]

Keith_1952 · ‎2019-10-10

No, I cannot see them. Please read all my posts on this issue. The most recent contains more complete information. It shows two Roku devices and the NVRAM differences between them.

ekhalil · ‎2019-10-10

Please try to do the following for one of the devices and see if that helps:

config set orbi_dev_name_ntgr28=58:67:1A:56:A7:46 4 Ruko

config commit

The red color is the MAC address of the device

The green color is the type of the device

The Blue color is the name of the device

You can select device types from the following:

0 Orbi Satellite

1 Amazon Kindle

2 Android Device

3 Android Phone

4 Android Tablet

5 Apple Airport

6 Blu Ray

7 Bridge

8 Cable STB

9 Camera

10 Router

11 DVR

12 Gaming Console

13 iMac

14 iPad

15 iPad Mini

16 iPhone 5

17 iPhone

18 iPod Touch

19 Linux PC

20 Mac Mini

21 Mac Pro

22 MacBook

23 Media Device

24 Network Device

25 Other STB

26 Powerline

27 Printer

28 Repeater

29 Satellite STB

30 Scanner

31 Slingbox

32 Smartphone

33 NAS

34 Switch

35 TV

36 Tablet

37 UNIX PC

38 Windows PC

39 Surface

40 WiFi Extender

41 Apple TV

42 Receiver

43 Google Chromecast

EduardH · ‎2019-10-13

Same here. This is after the latest firmware upgrade. The bad thing is that support simply does not reply to my request, even when I remind them. I have not found the solution, also in the webbrowser will the system replace the icon back to the old setting. Very annoying this.

ekhalil · ‎2019-10-14

@ekhalil wrote:
Please try to do the following for one of the devices and see if that helps:

config set orbi_dev_name_ntgr28=58:67:1A:56:A7:46 4 Ruko
config commit

The red color is the MAC address of the device
The green color is the type of the device
The Blue color is the name of the device

You can select device types from the following:
0 Orbi Satellite
1 Amazon Kindle
2 Android Device
3 Android Phone
4 Android Tablet
5 Apple Airport
6 Blu Ray
7 Bridge
8 Cable STB
9 Camera
10 Router
11 DVR
12 Gaming Console
13 iMac
14 iPad
15 iPad Mini
16 iPhone 5
17 iPhone
18 iPod Touch
19 Linux PC
20 Mac Mini
21 Mac Pro
22 MacBook
23 Media Device
24 Network Device
25 Other STB
26 Powerline
27 Printer
28 Repeater
29 Satellite STB
30 Scanner
31 Slingbox
32 Smartphone
33 NAS
34 Switch
35 TV
36 Tablet
37 UNIX PC
38 Windows PC
39 Surface
40 WiFi Extender
41 Apple TV
42 Receiver
43 Google Chromecast

@Keith_1952 Have you had the time to test this suggestion? 🙂

Keith_1952 · ‎2019-10-15

I don't feel this is a good suggestion. I don't feel comfotable making changes to the router configuration outside the context of the production admin interface. I am thus reporting this issue here as a firmware bug, and will wait for future release to correct it.