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Orbi WiFi 7 RBE973
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Can't connect to orbi using netgear genie

Kris711
Aspirant

Can't connect to orbi using netgear genie

Just got a new xfinity modem. I shut of the wifi in the modem and orbi does have internet access. I can't connect using netgear genie app or orbi netgear app. Also can't connect to my harmony remote hub. I can access orbi login.net when plugged in with Ethernet cable

Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
Message 1 of 3
DarrenM
Sr. NETGEAR Moderator

Re: Can't connect to orbi using netgear genie

Hello Kris711

 

So are you saying the wifi is disabled on orbi?

 

DarrenM

Message 2 of 3
Kris711
Aspirant

Re: Can't connect to orbi using netgear genie

No the Wifi is working. I can't connect the the router to look at the settings using Netgear Genie or the Orbi app. I can connect some times with a laptop when I plug in with an ethernet cable but it doen't connect every time

Message 3 of 3
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