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Can't enable remote access in Genie app

Ctslider
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Can't enable remote access in Genie app

 I have the latest firmware on my Orbi system and the newest version of the genie app .  When I try to enable remote access in the app it tells me that remote access is not supported by this router.f

Message 1 of 10
DarrenM
Sr. NETGEAR Moderator

Re: Can't enable remote access in Genie app

Hello Ctslider

 

Have you tried to enable it with www.orbilogin.net and then go to Advanced-Advanced Setup-Remote Management?

 

DarrenM

Message 2 of 10
msickles
Tutor

Re: Can't enable remote access in Genie app

I am experiencing the same issue.  Even if I go to the 'Advanced Settings', it does not reflect the change and is limited in its functionality.

 

.mws

 

 

IMG_0415.PNG

Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
Message 3 of 10
DarrenM
Sr. NETGEAR Moderator

Re: Can't enable remote access in Genie app

Hello msickles 

 

Try going to the full desktop site when in the orbi settings then try to enable the remote managment.

 

DarrenM

Message 4 of 10
msickles
Tutor

Re: Can't enable remote access in Genie app

Think that you missed the line in my reply where that was attempted.  The remote access is enabled--however it does not reflect properly in the Genie app--so there is a disconnect.

 

.mws.

Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
Message 5 of 10
DarrenM
Sr. NETGEAR Moderator

Re: Can't enable remote access in Genie app

Hello msickles 

 

Oh ok I understand what you are saying now I will look into this if its is some type of bug with the app or if its a issue on the router side.

 

DarrenM

Message 6 of 10
msickles
Tutor

Re: Can't enable remote access in Genie app

Something that may be related is the 'Network Map' and the discovery on the Orbi.

 

When I go into the Orbi-app, there is no visibility to the other nodes.  You can see '0' devices on the 'Orbi' app and then there is the 'Genie' app that is the configuration element.

 

If I had to take a guess, there is some deterministic element of the app-side that is not seeing the broadcast-nodes that are part of the configuration.  While the 'remote' is not registering, neither is the local.

 

So between the  'Orbi' app and the 'Genie' app, there is a bit of disconnect.

 

Overall the box is working fine and am sure that the version and functionality will 'catch-up'.

 

.mws.

Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
Message 7 of 10
Woofter70
Aspirant

Re: Can't enable remote access in Genie app

I'm having the exact same issue msickles on my c6300. It would be nice to reboot remotely since my 2.4 ghz band keeps dropping daily.
Message 8 of 10
sdbartlett
Aspirant

Re: Can't enable remote access in Genie app

I was wondering if you have an update on this issue as I'm have the same complaint?

 

Thanks

Scott

Message 9 of 10
Ctslider
Star

Re: Can't enable remote access in Genie app

No, still hasn't been fixed
Message 10 of 10
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