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Re: Can’t get External IP Address for RBR40 in AP Mode

donpearson
Aspirant

Can’t get External IP Address for RBR40 in AP Mode

Orbi rbr40 can't get external ip in access mode due to being behind a proxy.
All it’s showing is network ip.
Anyway I can set it manually?
This is a massive pain in the arse as I can’t login to Netgear in the app.
Message 1 of 23

Accepted Solutions
donpearson
Aspirant

Re: Can’t get External IP Address for RBR40 in AP Mode

I got a response from Netgear, got to simply forward the port 8080

View solution in original post

Message 22 of 23

All Replies

Re: Can’t get External IP Address for RBR40 in AP Mode


@donpearson wrote:
This is a massive pain in the arse as I can’t login to Netgear in the app.

 


Login to Netgear what?

 

Which app? Orbi?

 

As both @FURRYe38 and @dopey1620 explain, in AP mode there won't be an external IP address.

 

External IP Address for RBR50 in AP Mode - NETGEAR Communities

 

The way into an AP is usually through its local IP address, unless you are trying to use Remote Access.

 

 

Message 2 of 23
donpearson
Aspirant

Re: Can’t get External IP Address for RBR40 in AP Mode

Since I put my Orbi behind a proxy I can’t use remote access but also I can’t login to Netgear in the Orbi app.
Clearly something is getting blocked somewhere but I’m unsure what.
Message 3 of 23
ekhalil
Master

Re: Can’t get External IP Address for RBR40 in AP Mode

What error do you see when trying to connect to Orbi from the Orbi app?
Message 4 of 23
donpearson
Aspirant

Re: Can’t get External IP Address for RBR40 in AP Mode

That app connects to Orbi fine.
It’s when I try and login to Netgear within the app I get an error wrong username or password all the time.
Message 5 of 23
donpearson
Aspirant

Re: Can’t get External IP Address for RBR40 in AP Mode

The wording is: an error has accrued please try again
Message 6 of 23
donpearson
Aspirant

Re: Can’t get External IP Address for RBR40 in AP Mode

This may also help orbilogin.com also don’t work for me.
I’m guessing Orbi is unable to talk to Netgear due to my proxy so I need to forward the port Netgear use but I haven’t found that information yet
Message 7 of 23
FURRYe38
Guru

Re: Can’t get External IP Address for RBR40 in AP Mode

With a directly connection, the Orbi app does work. If you have any proxy or different routing system inbetween this will cause problems. 

Message 8 of 23
ekhalil
Master

Re: Can’t get External IP Address for RBR40 in AP Mode


@donpearson wrote:
This may also help orbilogin.com also don’t work for me.
I’m guessing Orbi is unable to talk to Netgear due to my proxy so I need to forward the port Netgear use but I haven’t found that information yet

Open a Command Prompt from a computer attached to Orbi and enter the following command to find the IP address of Orbi:

> arp -a

This will print all devices connected to your network, look for the MAC address of Orbi

Message 9 of 23
donpearson
Aspirant

Re: Can’t get External IP Address for RBR40 in AP Mode

How is this any help to solve my problem?
I know the MAC address for it?
Message 10 of 23
donpearson
Aspirant

Re: Can’t get External IP Address for RBR40 in AP Mode

Yes I know with direct connection it works, and with a proxy I have problems.
That’s why I’m here hoping to solve them.
Message 11 of 23
FURRYe38
Guru

Re: Can’t get External IP Address for RBR40 in AP Mode

 

If so, contact the Mfr or whom ever setup this proxy to help with it's configuration to help allow the Orbi traffic to pass thru it. There maybe a quick setting to add to just allow Orbi traffic using the Orbi device IPs. Something to ask about with the mfr of this proxy. 


@donpearson wrote:
Yes I know with direct connection it works, and with a proxy I have problems.
That’s why I’m here hoping to solve them.

 

Message 12 of 23
donpearson
Aspirant

Re: Can’t get External IP Address for RBR40 in AP Mode

I setup the proxy 🙄
I’m no beginner at this game.
I’m looking for the information on this forum due to the fact the knowledge should be on here being it’s Netgear that know the port numbers that would be needed for it to work as it should.
Message 13 of 23
donpearson
Aspirant

Re: Can’t get External IP Address for RBR40 in AP Mode

Oh things are just getting better, the app updated today and I can no longer access it as it wants my to login to Netgear!!!!
Message 14 of 23
FURRYe38
Guru

Re: Can’t get External IP Address for RBR40 in AP Mode

You might setup wireshark and see if you can pick out what ports the Orbi is using, then configure the proxy accordingly. 

 

 

Message 15 of 23
donpearson
Aspirant

Re: Can’t get External IP Address for RBR40 in AP Mode

Yeah I could do that but I’m going to see what Netgear have to say on the matter.
Message 16 of 23
FURRYe38
Guru

Re: Can’t get External IP Address for RBR40 in AP Mode

Let us know what you find out. 

Message 17 of 23
donpearson
Aspirant

Re: Can’t get External IP Address for RBR40 in AP Mode

If anything
Message 18 of 23
donpearson
Aspirant

Re: Can’t get External IP Address for RBR40 in AP Mode

Support from Netgear seems to be very lacking
Message 19 of 23
FURRYe38
Guru

Re: Can’t get External IP Address for RBR40 in AP Mode

Might contact one of the forum mod's to see if they can help.

@Blanca_O 

@ErnestTheGreat 

Message 20 of 23
dopey1620
Star

Re: Can’t get External IP Address for RBR40 in AP Mode

if you do a tcp packet capture, you'll note that the orbi intercepts dns requests and responds to www.orbilogin.com with the IP address of the router.  Rather than dealing with a proxy server, have you considered trying to set www.orbilogin.com to resolve to your orbi hub IP address and see if that works?

 

I find it somewhat annoying that the orbi app doesn't let you specify the IP address of the device - what if you have multiple orbi devices on the network?  

 

I'm not entirely sure I understand your configuration though.  What's behind the proxy?  The orbi?  or the device you're trying to run the app on?  Is the application connected to the orbi (or one of it's satellites)?

One thing I've noticed is, using the ethernet backhaul on one of the satellites, the satellite doesn't appear to be capable of intercepting the DNS lookup for www.orbilogin.com and with the wired backhaul - in AP mode, connections through the satellite go directly to your router (the satellite functions as a separate access point) so the app won't work in that scenario.  If you're using a wireless backhaul your device has to pass through the orbi hub, which handles the DNS interception.  The workaround I have is I have the ethernet backhaul satellite wired into one of the orbi's LAN ports which is then connected ot the switch for the rest of the network.  So all traffic from devices connected to the orbi hub or it's satellite's pass through the hub.

Message 21 of 23
donpearson
Aspirant

Re: Can’t get External IP Address for RBR40 in AP Mode

I got a response from Netgear, got to simply forward the port 8080
Message 22 of 23
FURRYe38
Guru

Re: Can’t get External IP Address for RBR40 in AP Mode

Good to hear. Thanks for letting us know. Hope this helps future users. 


@donpearson wrote:
I got a response from Netgear, got to simply forward the port 8080

 

Message 23 of 23
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