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Re: Cannot Download from iOS App Store

CB357
Guide

Cannot Download from iOS App Store

I recently setup my Orbi system and it works fine and downloads files, videos etc just fine from various sites and apps etc but won’t download updated or new apps from the iOS App Store ?

Really frustrating - any suggestions ?
Model: RBK22| Orbi AC2200 Tri-band WiFi System
Message 1 of 14

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CB357
Guide

Re: Cannot Download from iOS App Store

After a bit of digging, I found this in NetGear’s YouTube channel which explained the process for my situation (combined modem/router)

 

https://m.youtube.com/watch?v=H7LOcJ8GdDo

 

View solution in original post

Message 13 of 14

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FURRYe38
Guru

Re: Cannot Download from iOS App Store

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

 

What device are you using with the app store? 

Message 2 of 14
CB357
Guide

Re: Cannot Download from iOS App Store

Firmware version is 2.2.1.210

 

Modem is a NetGear Nighthawk X4S D7800 and using my iPhone XS to connect to the App Store

Message 3 of 14
FURRYe38
Guru

Re: Cannot Download from iOS App Store

Your ISP modem has a built in router I believe. Is the modem in modem mode or router mode? 

 

Message 4 of 14
CB357
Guide

Re: Cannot Download from iOS App Store

Yes it does have an inbuilt router and transmitting on 2.4 GHz and 5GHz channels so but cannot see where select either modem or router mode other than disabling the wireless channels ?

Message 5 of 14
FURRYe38
Guru

Re: Cannot Download from iOS App Store

Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.

Message 6 of 14
CB357
Guide

Re: Cannot Download from iOS App Store

Thanks for the tips ... greatly appreciated but in all likelihood I’ll return it as it’s not the Plug and Paly experience I was expecting

Message 7 of 14
FURRYe38
Guru

Re: Cannot Download from iOS App Store

Be aware that your ISP modem will effect any other MFr router system you connect. The modem needs to be either bridged or use the DMZ in the modem for any router you connect if it can't be bridged. 

 

Good Luck. 

Message 8 of 14
CB357
Guide

Re: Cannot Download from iOS App Store

Thanks for the help and advice. Very much appreciated

Message 9 of 14
FURRYe38
Guru

Re: Cannot Download from iOS App Store

Good Luck. 

Message 10 of 14
CB357
Guide

Re: Cannot Download from iOS App Store

Hey FURRYe38

 

Just wanted to say thanks ... I tried your tip on diabling the wiFi on my Modem/Router and setup the Orbi in AP mode (after a bit of frustration) and it all seeems to be working well now

Message 11 of 14
FURRYe38
Guru

Re: Cannot Download from iOS App Store

Good to hear and glad you go it working. 

 

Please mark this thread and solved so others will know about it. 

 

Enjoy. Smiley Wink

Message 12 of 14
CB357
Guide

Re: Cannot Download from iOS App Store

After a bit of digging, I found this in NetGear’s YouTube channel which explained the process for my situation (combined modem/router)

 

https://m.youtube.com/watch?v=H7LOcJ8GdDo

 

Message 13 of 14
FURRYe38
Guru

Re: Cannot Download from iOS App Store

Message 14 of 14
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