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Re: Cannot connect wireless with Sonos PLay 1 on Orbi RBK13

bdriessen
Tutor

Cannot connect wireless with Sonos PLay 1 on Orbi RBK13

I have seen several topics on issues with Sonos and Orbi, but none of them helped me. I am unable to connect my Sonos Play 1 to my new Orbi network I have the RBK13 AC1200 with firmware V2.3.6.18 and the Sonos Play1 speaker (I have 2, both wont connect). Wired connection works fine, but once I disconnect the wired connection, the Sonos disappears from the network. I factory reset the Sonos. During installation using the Sonos app, I find the sonos using Bluetooth, but once it asks which wireless network I would like to connect with, it throws an unexpected error. Are there specific setting I need to use on Orbi. I put my route in bridge mode to the Orbi.

Message 1 of 7

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Blanca_O
NETGEAR Moderator

Re: Cannot connect wireless with Sonos PLay 1 on Orbi RBK13

Hi @bdriessen

 

Kindly update the firmware to v2.5.1.30. It fixes the compatibility issue with Sonos devices. Here's the release notes: 

 

https://kb.netgear.com/000061840/RBR10-RBS10-Firmware-Version-2-5-1-30

 

Regards,
Blanca
Community Team

 

 

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Message 5 of 7

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FURRYe38
Guru

Re: Cannot connect wireless with Sonos PLay 1 on Orbi RBK13

Are you using the same SSID name and PW on Orbi that you had use prior on your old wifi router? 

Message 2 of 7
bdriessen
Tutor

Re: Cannot connect wireless with Sonos PLay 1 on Orbi RBK13

Yes. All other devices connected fine

Message 3 of 7
FURRYe38
Guru

Re: Cannot connect wireless with Sonos PLay 1 on Orbi RBK13

Try to disable the wifi security temporarily on the RBR. Then try to connect the Sonos to the system. Does it connect at all? 

Then re-enable WPA and TPIK. Does it connect any? Then try WPA2 and AES only...

 

Message 4 of 7
Blanca_O
NETGEAR Moderator

Re: Cannot connect wireless with Sonos PLay 1 on Orbi RBK13

Hi @bdriessen

 

Kindly update the firmware to v2.5.1.30. It fixes the compatibility issue with Sonos devices. Here's the release notes: 

 

https://kb.netgear.com/000061840/RBR10-RBS10-Firmware-Version-2-5-1-30

 

Regards,
Blanca
Community Team

 

 

Message 5 of 7
bdriessen
Tutor

Re: Cannot connect wireless with Sonos PLay 1 on Orbi RBK13

That did it! Many thanks.

Message 6 of 7
FURRYe38
Guru

Re: Cannot connect wireless with Sonos PLay 1 on Orbi RBK13

Glad it worked.

Enjoy. Smiley Wink


@bdriessen wrote:

That did it! Many thanks.


 

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