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Aspirant

Cannot send email using WIFI

I cannot send email when using our ORBI 53 WIFI router.  Used my iPhone as a hotspot and it worked fine.  Also works when I'm on a different WIFI.  It had been sending and receiving just fine until a few day ago.  Had the same problem with a proir Netgear WIFI model.

Message 1 of 7
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Sensei

Re: Cannot send email using WIFI

Would help to know the mechanism used to send email:  Desktop? Laptop? Windows? Mac? Tablet? Phone? Wired to Orbi LAN port? WiFi to Orbi?  Which email program: Web browser? Outlook?  Gmail? etc.

 

Is email the only thing that fails?  (i.e. web browsers are OK, WiFi printers work OK)

I love my Orbi.
Message 2 of 7
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Guru

Re: Cannot send email using WIFI

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?


@Fossil1 wrote:

I cannot send email when using our ORBI 53 WIFI router.  Used my iPhone as a hotspot and it worked fine.  Also works when I'm on a different WIFI.  It had been sending and receiving just fine until a few day ago.  Had the same problem with a proir Netgear WIFI model.


 


My Setup (Cable 900Mbps/50Mbps)>CAX80>RBK50 v2.7.0.70(AP Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 3 of 7
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Aspirant

Re: Cannot send email using WIFI

We have Mac's, iphones and ipad.  Same problem on all. Everything worked fine until last week.  We can access internet, download, receive email.  Just cannot send email. 

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 4 of 7
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Aspirant

Re: Cannot send email using WIFI

I have update the firmware to the most current version.  The wifi router is connected to the ISP modem which is and SMC that was provided by the ISP provider, Mediacom.

Message 5 of 7
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Aspirant

Re: Cannot send email using WIFI

We have Mac's, iphones and ipad.  Same problem on all. Everything worked fine until last week.  We can access internet, download, receive email.  Just cannot send email. 

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 6 of 7
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Guru

Re: Cannot send email using WIFI

What is the  model# of the ISP modem the NG router is connected too? 

 

You might contact your ISP and ask them about email settings and any email troubleshooting help with email. If you can receive email and not send, there is probably a configuration issue in email or on the device. 


My Setup (Cable 900Mbps/50Mbps)>CAX80>RBK50 v2.7.0.70(AP Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
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