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Re: Circle goes offline
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Circle goes offline
Every day it seems now, i get a notification from circle that says it is offline. but internet is still connected and i can even remotely access my router.
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Re: Circle goes offline
Hi @dbrown440,
Welcome to the community!
1. What is the firmware version of the Orbi?
2. Does it stay offline for a long period?
3. To confirm, once you are notified that it is offline, are you unable to make changes on the settings via the app?
4. Are you notified that it is offline while you are within your network/at home?
Dexter
Community Team
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Re: Circle goes offline
2.2.1.210
2. Does it stay offline for a long period?
It will pop up and say it’s offline and I would get a notification from anywhere an hour too a couple days before it says it’s back online
3. To confirm, once you are notified that it is offline, are you unable to make changes on the settings via the app?
I am able to load up circle and select stuff but it doesn’t seem to effect anything
4. Are you notified that it is offline while you are within your network/at home?
Yes at times I am and I still have full internet connection.
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Re: Circle goes offline
You might ask for a Beta FW to see if this help correct what your seeing. There is a new beta avialble from what I hear:
Ask @ChristineT abouit it.
@dbrown440 wrote:
1. What is the firmware version of the Orbi?
2.2.1.210
2. Does it stay offline for a long period?
It will pop up and say it’s offline and I would get a notification from anywhere an hour too a couple days before it says it’s back online
3. To confirm, once you are notified that it is offline, are you unable to make changes on the settings via the app?
I am able to load up circle and select stuff but it doesn’t seem to effect anything
4. Are you notified that it is offline while you are within your network/at home?
Yes at times I am and I still have full internet connection.
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Re: Circle goes offline
@dbrown440 wrote:
1. What is the firmware version of the Orbi?
2.2.1.210
2. Does it stay offline for a long period?
It will pop up and say it’s offline and I would get a notification from anywhere an hour too a couple days before it says it’s back online
3. To confirm, once you are notified that it is offline, are you unable to make changes on the settings via the app?
I am able to load up circle and select stuff but it doesn’t seem to effect anything
4. Are you notified that it is offline while you are within your network/at home?
Yes at times I am and I still have full internet connection.
Can you please check check if you have double NAT as follows:
Please open a Command Prompt on any computer attached to Orbi and type:
> tracert 8.8.8.8 (traceroute to Google’s DNS server)
If you see two private IP addresses listed in the first two hops then you have double NAT. If you see only one private address and the second hop shows a public address, then you’re all good. 🙂
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Re: Circle goes offline
I appoligize, been busy the past couple days. I will check those settings when I get home. I do know i dont have any NAT issues while using any of the xboxs.
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Re: Circle goes offline
i checked the trace route, i only have one private IP in the loop
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Re: Circle goes offline
What is the impact after getting the message that Circle is offline? What will you be NOT able to do in Circle?
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Re: Circle goes offline
Sorry for the delay. No real impact persay. Just says that its not connected, could be issue with internet.
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Re: Circle goes offline
the impact i have now when it says its offline is i can not access my circle.
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Re: Circle goes offline
What DNS servers are you using?
Recommend changing the first two to 8.8.8.8 amd 8.8.4.4
See if that fixes this issue./
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Re: Circle goes offline
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