I ordered a RBS20 (satellite) on December 30, 2019 from the Netgear Store. They promised a delivery date of January 2, 2020 with their FREE two day shipping. When the product was delayed by a week so I called to cancel (20+ minute call), but then was asked to hold off until they could investigate. I received the wrong product RBR20 (router) on January 6, 2020. When I called to tell them they sent me the wrong product it was over 40 minutes on the phone to get an RMA to return the wrong broduct, since they apparently had to re-register the wrong product serial number into their system before they could create an RMA. I sent the product back on January 6th with the RMA number. They received the product on January 9th and I received confrimation on January 10th. On January 17th I called in to ask why my refund had not been processed (after re-routing my call this call was over 20 minutes) only for them to say that I should be expecting it in a few days, since sometimes it takes up to 7 days. On January 22, 2020 I called in again to ask where is my refund... They passed me around to 2 different people only to tell me I should call another number, another 22 minutes wasted. I again called the other number and after 24 minutes they still don't undertsand that I ordered a satellite and received a router instead. The representative told me once I return the satellite (remember I ordered a satellite and received a router) I will get credit. I explained that I returned a router, he said he sees that, but cannot credit my credit card until the satellite is returned. I asked him to show me where I ordered a router and explained again... After 5 calls they still don't undertsand that I ordered a satellite and received a router (and returned a router) I was told to give them 24-48 hours to review the case again.
Will this never get resolved?
