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duffbelfort's avatar
duffbelfort
Tutor
Aug 19, 2019
Solved

Connect to Spectrum

Hello I have a Hitron Modem E31N2V1. I cannot connect the Orbi directly and get internet. I can connect direct with an ethernet connection and with a old Apple router. Is there a trick to make this w...
  • duffbelfort's avatar
    duffbelfort
    Aug 20, 2019

    Got it to work. You cannot acces the GUI of Hitron. Spectrum locks it down. Thanks to CrimpOn who gave me some good ideas to start. 

     

    This is what I did.

    1. Powered off Hitron 
    2. Waited 30 Seconds
    3. Restarted the Hitron modem and waited for it to settle.
    4. Plugged in my laptop directly to the modem.
    5. Waited for an ip
    6. Went to my browser and typed https://registration.rr.com/ .This seems to unstick the mac address.
    7. Then typed in my account
    8. Powered down the modem for 30 seconds
    9. Restarted the modem waiting for it to settle
    10. Plugged in my Orbi
    11. Then went to the Orbi admin page, selected internet, kept defaults and hit test.
    12. All working now.

     

     

     

CrimpOn's avatar
CrimpOn
Guru - Experienced User
Aug 19, 2019
duffbelfort wrote:

Hello I have a Hitron Modem E31N2V1. I cannot connect the Orbi directly and get internet. I can connect direct with an ethernet connection and with a old Apple router. Is there a trick to make this work?

 

I have an E31T2V1 from Spectrum, which is definitely a modem with telephony.  No router.  No WiFi.  If there are no LAN ports on the back besides the yellow port to connect the Orbi to, it is surely not a router.

 

When you connect directly to the modem with an ethernet cable to a (laptop? desktop?), what IP address does the modem assign to your device?  Sometimes, modems get "stuck" on the MAC address that they think should be connected and refuse to talk to any other.  I have seen advice to power off both the modem and Orbi.  Power on the modem and wait for it to "settle" with all lights on steady.  Then, power on the Orbi.  If your modem is like mine (except "N" where mine is "T"), it had convenient LED's on the ethernet jack that show connection status and traffic.  (Alas, Netgear cheaped out on the Orbi and did not put LED's on the ethernet jacks.)

duffbelfort's avatar
duffbelfort
Tutor
Aug 19, 2019

Thanks for the tips. I will try when I get home and post any changes.