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Connected devices not showing

greg28601
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Connected devices not showing

I have 2 devices that were showing up on the ORBI network but have disappeared. Both items are working. One is a Moen smart valve and I called the company and they show that the device is linked with a strong signal. I have operated the valve from the app and it is linked and functioning. Does anyone know why a device wouldn't show up in the active list? I have updated to the latest firmware so that isn't the issue.

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
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vajim
Master

Re: Connected devices not showing


@greg28601 wrote:

I have 2 devices that were showing up on the ORBI network but have disappeared. Both items are working. One is a Moen smart valve and I called the company and they show that the device is linked with a strong signal. I have operated the valve from the app and it is linked and functioning. Does anyone know why a device wouldn't show up in the active list? I have updated to the latest firmware so that isn't the issue.


I've seen the same thing.  Can't really say it's due to the firmware for I have probably an older version.   

 

I noticed this about a week ago.  First I rebooted my whole system, modem, router, and sats.  This fixed it for a few days and now it's back.  What's weird is it will say one of my sats is disconnected yet when I look at the list of devices, it shows devices that are connected via a disconnected sat...??

 

BTW...I check all of this using the PC login.

Message 2 of 4
cookiekaikai
Aspirant

Re: Connected devices not showing


@greg28601 wrote:

I have 2 devices that were showing up on the ORBI network but have disappeared. Both items are working. One is a Moen smart valve and I called the company and they show that the device is linked with a strong signal. I have operated the valve from the app and it is linked and functioning. Does anyone know why a device wouldn't show up in the active list? I have updated to the latest firmware so that isn't the issue.


Same issue, always happens after the latest firmware update.  I don't understand why Orbi can't make this work well.

Message 3 of 4
vajim
Master

Re: Connected devices not showing

I don't think it's tied to a firmware update.  Mine hasn't been updated recently and my device list is not correct 

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