Connected to Orbi but no internet

[Ling5321]

Right now I have three rbr50 units connected to my switch and I am currently using them as Access points. I have a strong stable connection to all my Orbi units with my devices never losing connection to it. But all my devices in the home are constantly losing connection to the internet. What could be the cause of all of this?

[Retired_Member]

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@Ling5321 wrote:

Right now I have three rbr50 units connected to my switch and I am currently using them as Access points. I have a strong stable connection to all my Orbi units with my devices never losing connection to it. But all my devices in the home are constantly losing connection to the internet. What could be the cause of all of this?

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you have 3 Orbi routers (??) connected to a switch...?   Why???

[Ling5321]

My apologizes, I have one rbk50 2pack and one rbk20 2 pack. 

[Retired_Member]

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@Ling5321 wrote:

My apologizes, I have one rbk50 2pack and one rbk20 2 pack. 

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OK....I would try the set up without the switch and see what that does.  Some have reported problems with certain switches.  

[CrimpOn]

I'm sure there is "a story" behind having three RBR50's and no satellites.  Meanwhile, please describe how these Orbi's are connected.

What is the brand/model of internet modem/router?

Are there devices not connected to the Orbi's? (desktops, laptops, NAS servers)

If so, do these devices also lose internet periodically?

Is there a distinct "pattern" to the disconnection, or does it appear to be random?

[Ling5321]

Currently my setup is internet to an xfinity modem/router box to a switch to the 3 orbis. 

For example, If I am connected to the orbi on my windows 10 laptop I will not be able to access the web at all and if I were to be on my iphone I would only be connected sometimes to different apps.

I have a 2.4 ghz signal from my xfinity box that is always working. When I am connected to this signal I can be on the internet uninterrupted. 

[FURRYe38]

Modem Combo Units:

This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop