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Connection Failure on Speed Test

I did a facory reset of my system about two weeks ago and loaded the new firmware for the system which seems to be working better. I have been able to perform spped tests on the system through the Orbi app on my Iphone until today. I keepo getting a connection failure error. I have rebooted both the modem and router and I am still having the same issue. 

Model: RBK53| Orbi Router + 2 Satellites Orbi WiFi System
Message 1 of 42
Tutor

Re: Connection Failure on Speed Test

Same problem from yesterday to me. I have used IOS app without any problem and also if I try to do the speed test from the Web access (Orbilogin) and I receive the same error.

 

I have uninstall the app & install it again in my iphone & ipad but the same error appears.

I have tried too a android smartphone and same problem.

 

On the other hand, I have had also a magent ligth in my router today, hopefully I fixed it.

 

Last firmware installed. (v2.0.0.56)

 

Thanks

Model: RBK40| Orbi AC2200 WiFi System
Message 2 of 42
Guru

Re: Connection Failure on Speed Test

Is the speed test via web browser on a PC working?

 

speedtest app on my iphone is working.

 

My Setup (Cable 1Gbps/50Mbps)>CM1200(LAG Disabled)>RBK853 v3.2.16.22
RBK50 v2.7.2.102
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 3 of 42
Tutor

Re: Connection Failure on Speed Test

It is Orbi app on IOS & android.

Also from Orbilogin.com web 

Message 4 of 42
Guru

Re: Connection Failure on Speed Test

What is the Mfr and model# of the ISP modem the router is connected too?

 

My Setup (Cable 1Gbps/50Mbps)>CM1200(LAG Disabled)>RBK853 v3.2.16.22
RBK50 v2.7.2.102
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 5 of 42
Star

Re: Connection Failure on Speed Test

It is Orbi app on iphone 

Message 6 of 42
Guru

Re: Connection Failure on Speed Test

I would notify NG support. Maybe something going on on with the app. Maybe due for an update.

 

My Setup (Cable 1Gbps/50Mbps)>CM1200(LAG Disabled)>RBK853 v3.2.16.22
RBK50 v2.7.2.102
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 7 of 42
Tutor

Re: Connection Failure on Speed Test

The modem router is connected too in bridge mode.
Model MitraStar GPT-2541GNAC (HGU) from MOVISTAR (Spain).
The problem is with the Orbi app on IOS & Android (both)
The problem is also in orbilogin.com in the advance setting > speed test.
Note that the error stated yesterday, previously worked fine in all systems

Thanks
Model: RBK40| Orbi AC2200 WiFi System
Message 8 of 42
Guru

Re: Connection Failure on Speed Test

I would notify NG support. Maybe something going on on with the app.

My Setup (Cable 1Gbps/50Mbps)>CM1200(LAG Disabled)>RBK853 v3.2.16.22
RBK50 v2.7.2.102
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 9 of 42
Tutor

Re: Connection Failure on Speed Test

Thanks. IOS app v2.1.2.16
Waiting for your update
Model: RBK40| Orbi AC2200 WiFi System
Message 10 of 42
Guru

Re: Connection Failure on Speed Test

You'll need to contact NG support and ask about this.

 

Good Luck.


@Guanadus wrote:
Thanks. IOS app v2.1.2.16
Waiting for your update

 

My Setup (Cable 1Gbps/50Mbps)>CM1200(LAG Disabled)>RBK853 v3.2.16.22
RBK50 v2.7.2.102
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 11 of 42

Re: Connection Failure on Speed Test

Wow, it appears that there is a problem with the app and I am not the only person having app problem.

 

I called support before I posted my app problem.  But, they said they will get back with me in one to two days.  So, I thought I'd ask in the commmunity forum.

Message 12 of 42
Aspirant

Re: Connection Failure on Speed Test

Same issue , speed test failed on mobile app. I ran it in pc connected to Orbi router and worked fine

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 13 of 42
Aspirant

Re: Connection Failure on Speed Test

Speed test fail ,I changed cable , rebooted , confirm updates, when you pay $500, you don't expect problems in less than 8 months, thank god for the community, all manufacturer suck with service.


@Orbiuser12 wrote:

Same issue , speed test failed on mobile app. I ran it in pc connected to Orbi router and worked fine


 

Model: RBK40| Orbi AC2200 WiFi System
Message 14 of 42

Re: Connection Failure on Speed Test

I have the rbk50 and latest 2.1 release.

I now have this issue, it coincided with me changing to wired Ethernet backhaul..
Message 15 of 42
Star

Re: Connection Failure on Speed Test

I’m also having same error (connection failure) with the speed test on the Orbi App on my iPhone but when I use the OOKLA app, it’s works fine. I’ve just updated to latest firmware v2.1.3.4 a few days ago. Seems to be an app issue. I also tried rebooting router a couple time with no luck.
Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 16 of 42
Guide

Re: Connection Failure on Speed Test

I have had the same issue since at least 4/9/18 and I've also restarted the router, swapped the cable, connected the router to a different ISP, and upgraded my firmware to 2.1.3.4 (which for some reason the Orbi couldn't autoupdate to. I've attempted to open a ticket and was told that the appropriate teams would be informed. I also tried sending a tweet which has so far been ignored. It seems like Netgear is having an outage to the service that provides the speed test OOKLA, but it's difficult to fully determine the cause of the issue. Nevertheless, it would be nice if someone on their side actually resolved the issue prompty. Please feel free to retweet to try to get some attention for this issue. https://twitter.com/bokonon_tweets/status/983722281519099905.

Message 17 of 42

Re: Connection Failure on Speed Test

I having the same issue with the app and also at my computer. Issue seem to have started soon after I installed the latest firmware.

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 18 of 42
Aspirant

Re: Connection Failure on Speed Test

Same issue on an iphone X.  Seems to have started when I updated to firmware 2.1.3.4

Message 19 of 42
Luminary

Re: Connection Failure on Speed Test


@JesseDiaz wrote:

Same issue on an iphone X.  Seems to have started when I updated to firmware 2.1.3.4


I don’t think it’s firmware related. We’re all seeing the problem on all fw versions. Almost certainly on the NG back end. 

Model: RBK53| Orbi Router + 2 Satellites Orbi WiFi System
Message 20 of 42
Guide

Re: Connection Failure on Speed Test

I received a full response from Netgear support. They are aware that their connection to OOKLA is down and they are working on it. Full message below.

Thanks for contacting NETGEAR Support.
The speedtest service used by our Orbi Router appears be down at the moment. We are currently working with Ookla on resolving this, and hope for it to be resolved as soon as possible.
Thanks for your patience.

NETGEAR Team
Message 21 of 42
Initiate

Re: Connection Failure on Speed Test

Thanks for that update. I'm having the sane issue in my Galaxy S7. Was going crazy uninstalling....resetting router and modem....hopefully they will fix soon
Message 22 of 42
Tutor

Re: Connection Failure on Speed Test

Thanks for the update
Please, inform us if you receive the confirmation when the system will be fixed
Model: RBK40| Orbi AC2200 WiFi System
Message 23 of 42
Aspirant

Re: Connection Failure on Speed Test

No connection under Speed Test!  What do I do?  How do I connect my phone to test my Orbi?

Message 24 of 42

Re: Connection Failure on Speed Test

Same deal here - just installed new Orbi RBK50 system and IOS app for Speed Test does not work off my iPhone 7.    Hopefully NG has this fixed.  Other than that, this is a sweet setup. 

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 25 of 42
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