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Guide

Re: Connection Failure on Speed Test

Unfortunately, this still isn't resolved and I haven't received any new update. I discovered if you use Orbi's Web interface, there is an option to perform a speedtest that is burried under Advanced -> Setup -> QoS Setup . Unfortunately, since this relies on Netgear's connection to OOKLA, this is broken too. So, I think we can safely rule out any issue with our routers - this is a backend issue related to Netgear's connectivity with OOKLA, and the issue is present on all platforms (Android, iOS, and Web). I'll try to send the support team another e-mail tonight.

Message 26 of 42
Tutor

Re: Connection Failure on Speed Test

Have the same problem. 

Model: RBS50| Orbi AC3000 Tri-band WiFi (Satellite Only)
Message 27 of 42
Aspirant

Re: Connection Failure on Speed Test AFTER 2.1.3.4

Updated to 2.1.3.4 which has fixed intermittent connection issue. Now speed test does not work from within the Orbi App. Going direct to OOKLA works fine and normal speeds. 

 

Says, “Connection Failed - if the problem persists, try rebooting your router.” Rebooting has no effect on repairing this problem.

 

Is there something wrong with what I am doing or is this just a problem with 2.1.3.4.?

Model: RBK53| Orbi Router + 2 Satellites Orbi WiFi System
Message 28 of 42
Guru

Re: Connection Failure on Speed Test AFTER 2.1.3.4

No, this is a NG speed servicie issue. Someone already contacted NG support and they said they are aware of it.

 

Did you perform a factory reset on the router after updating it?

 

 


@Coloflyer wrote:

Updated to 2.1.3.4 which has fixed intermittent connection issue. Now speed test does not work from within the Orbi App. Going direct to OOKLA works fine and normal speeds. 

 

Says, “Connection Failed - if the problem persists, try rebooting your router.” Rebooting has no effect on repairing this problem.

 

Is there something wrong with what I am doing or is this just a problem with 2.1.3.4.?


 

My Setup (Cable 1Gbps/50Mbps)>CM1200(LAG Disabled)>RBK853 v3.2.16.22
RBK50 v2.7.2.102
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 29 of 42
Aspirant

Re: Connection Failure on Speed Test

Just wasted a few hours trying to troubleshoot failure of Ookla speedtest from Orbi app. Should have looked here first. Tested directly from desktop with no problems. Would appreciate a heads-up from Netgear when this happens.

Message 30 of 42
Aspirant

Re: Connection Failure on Speed Test

Firmware version: 2.1.2.18 on both router and satellite.

Both direct router speedtest and orbi app on iphoneX speedtest still fail as of today.  Speedtest direct from iphone app or PC/Mac are fine. Clearly Netgear->Ookla problem.  Any update?

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 31 of 42

Re: Connection Failure on Speed Test

We just have to wait! Emailed Netgear App Support about my issue and was Emailed back with the statement that Netgear are aware and are working with Ookla to fix this problem!
That was great to hear but why is there still no mention about all of this on Netgears Main support page?
Still hold the opinion that Netgear as a Global Company just does not care about it's customers.
So problem still not fixed👺
Message 32 of 42
Guide

Re: Connection Failure on Speed Test

The last commenter is unfortunately correct. I've tried to obtain multiple updates, but there are none. The most I have heard is that Netgear is actively working with Ookla to resolve the problem. You wouldn think they would have been able to resolve the issue in a week, but I guess the issue must be more complicated than it seems from the outside. One interesting side effect of this issue is that if you've never setup advanced QoS on your router and want to you appear to be out of luck until the speed test works (at least via the Web admin). They require the speed test to run before you can actually get to the setup parameters. I haven't figured out a way around this. Hopefully, Netgear will be able to fix the problem soon as many of us have been impacted by this issue.

Message 33 of 42
Guru

Re: Connection Failure on Speed Test

https://community.netgear.com/t5/Orbi/RBR50-Speed-Test-Failing/m-p/1554001/highlight/true#M28617

My Setup (Cable 1Gbps/50Mbps)>CM1200(LAG Disabled)>RBK853 v3.2.16.22
RBK50 v2.7.2.102
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 34 of 42

Re: Connection Failure on Speed Test

Speed test witking on my iPhone now. Thx for fixing
Message 35 of 42
Guru

Re: Connection Failure on Speed Test

Glad it's working now. Enjoy.

 

My Setup (Cable 1Gbps/50Mbps)>CM1200(LAG Disabled)>RBK853 v3.2.16.22
RBK50 v2.7.2.102
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 36 of 42
Tutor

Re: Connection Failure on Speed Test

I have tested the speed test in my iPhone and works again.
On orbilogin working too
It seems the problem has been fixed

Thanks
Message 37 of 42
Star

Re: Connection Failure on Speed Test

Now my problem just got worse. Speedtest is fixed but losing connection on my Nest thermostat, then garage opener, now Nest thermostat went offline again. Three times in 3 days. I’ve rebooted the router for a temporary fix. I have about 20 devices. This is even more frustrating. I could live with using Speedtest outside of Orbi. Anyone else have this issue after Speedtest fix?
Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 38 of 42
Guide

Re: Connection Failure on Speed Test

@PaulK617No, I haven't experienced any issues since the Speed Test problem was resolved. My nests, Hue, and Echos  are all connected. I'm not sure what firmware you're using - is it 2.1.3.4? The reason I ask is that my Orbi never detected this update, and I had to go to the support page to download and manually apply the latest version. If you're using an older firmware, give that a try. Another thing that might be worth trying is to change the channels you're using for both 2.4 and 5.0 gHz. Maybe you're coincidentally picking up from new interference from something else. Otherwise, I'm sorry to say you might need to try to open a support ticket.

Message 39 of 42
Initiate

Re: Connection Failure on Speed Test

Below is the response I received from Netgear.  I responded it wouldve saved may of us headaches had they mass emailed the speed test could not be conducted as they shut down that service.  I'm sure my feedback was very important to them.

 

"Please be informed that Ookla (speed test provider) had to block Orbi requests after a flood of tests from Orbi users crashed their service. 


This is the reason why the said functionality is not working from Orbi units.
We are currently working with Ookla for it to be restored the soonest possible time."

An email will be sent to you to once the service is back up.

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 40 of 42
Star

Re: Connection Failure on Speed Test

@JTG. I’m on v2.1.3.4. My Orbi also didn’t recognize the update. Had to install it manually. Yes, I read from from somewhere in the community to try to change the channel first. The Orbi is set to auto by default for the 2.4 GHz bandwidth, switched that to channel 1 and restart the modem. So far it’s good, fingers crossed! If not, the last resort is factory reset and that’s no fun.
Message 41 of 42
Aspirant

Re: Connection Failure on Speed Test

Yes i need to reboot my satellite often! But yes speed test works now
Message 42 of 42
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