Connection issues: Orbi RBK753 + Telekom Fiber Modem (Huawei EchoLife HG8010U ONT)

[Andrew-Berlin]

Hi everyone, 

I'm hoping for some support on my new Orbi Mesh system. 

I have a new Telekom fiber connection. Confirmed with the Fiber Tech team it is reset from previous tenant and functioning on my account data. They see the connection as active to the modem. I see the modem as active too - solid white light.

My Orbi system is fully configured with router + 2 Satellites. These can communicate, but router does not get any signal from Modem (no DNS / IP data)

Internet connection is configured with username and password over PPPoE. With login in this format:

login: AnschlusskennungZugangsnummerMitbenutzernummer@t-online-de

Password is my "Persoenliches Kennwort"

DNS server, MAC address - set to automatic

VLAN Tag for Internet has been changed from 10 to 7.

My understanding is that I should see a successful connection, with an IP address assigned via Modem to the router (and satellites). I see the Connection data as empty, 0.0.0.0, and no DNS server. 

Telekom assure me everything looks correct on their end. 

Can anyone think of what else I might be missing?

Thanks in advance 

Andrew

[TilmanS]

Hello @Andrew-Berlin,

Thank you for contacting the German NETGEAR Community.

We would like to ask for your understanding that according to the community guidelines we are only able to offer our support in German language. This is to ensure that all members of NETGEAR's respective language forums are equally able to follow and contribute to a discussion. We encourage members to either rephrase a question in a translated version under the same thread or visit the English-language section of our community if they prefer interaction in English.

For an initial troubleshooting, we would like to recommended the following two support articles:

https://kb.netgear.com/23/How-can-I-troubleshoot-DNS-resolution-problems

https://kb.netgear.com/24334/What-should-I-do-if-I-can-access-my-NETGEAR-router-but-can-t-connect-to...

Please note that you can also avail of our technical support. In order to do so, you can reach out via the registration of the device on your MyNETGEAR account profile to open a ticket. This will be free of charge within the entitlements of a new purchase.

Please do not hesitate to contact us again with any other questions or concerns. We are happy to help.

***
If your request has been answered and you found the interaction in the forum helpful, we would like to ask you to consider marking the post as an accepted solution. This can help other users find the answer to similar questions faster.

Best regards,

Tilman

NETGEAR Team