Corrupted Firmware

[Superdave132]

After downloading 2.5.1.8 firmware from the RBR50 website, the router gave me a error 500 when I tried to upload the firmware to the router hte second time it . Is there a fix?

Thanks

[CrimpOn · Accepted solution]

There is nothing to lose by trying a different browser.

[CrimpOn]

I would download and unzip it again.

[michaelkenward]

.... and if possible do the update with a wired connection using a browser rather than a mobile app.

Read the Release Notes for instructions.

[Superdave132]

My computer is a Asus rog g20 cb gaming computer hard wired to the orbi router. there is no mobile app in the chain.After downloading the image from the orbi site I try to upload it the the router and the router update page gives me a Error 500 when trying  to upload the firmware to the router making it impossible to update the firmware.

[CrimpOn]

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@Superdave132 wrote:

My computer is a Asus rog g20 cb gaming computer hard wired to the orbi router. there is no mobile app in the chain.After downloading the image from the orbi site I try to upload it the the router and the router update page gives me a Error 500 when trying  to upload the firmware to the router making it impossible to update the firmware.

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Thanks for posting the screen shot.  That indeed appears to be the correct image file name for the RBR50 router and 2.5.1.8 firmware.  Can you post a screenshot of the 500 error?  I sometimes download so many copies of things that I get confused about "which one do I want" and keep opening the wrong one.  I have had to deliberately purge all previous copies and download again so that I have only one file to choose from.

[michaelkenward]

I can't remember if there is an intermediate firmware version between the 2.5.0.40 currently installed and the 2.5.1.8.

A while back there was an major update that required going through an intermediate version before you could apply the latest.

[Superdave132]

Sure, Now It doesnt give me a Error 500 it just resets the connection when trying to upload the image to the router.

[CrimpOn]

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@michaelkenward wrote:

I can't remember if there is an intermediate firmware version between the 2.5.0.40 currently installed and the 2.5.1.8.

A while back there was an major update that required going through an intermediate version before you could apply the latest.

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The Release Notes only mention the long time caution that firmware 2.2.1.210 must be updated to 2.2.1.212 before updating to any more recent firmware.  As I recall, attempts to bypass this resulted in an error message about the firmware file being "too big", not the link failing.

At the conclusion of firmware update, the Orbi will reboot.  It has been so long now that I cannot remember exactly what happened to the web page when the Orbi rebooted.  Which browser are you using? 

Does the connection drop immediately, as in before the firmware file uploads?  before any sort of "progress bar" appears?

[Superdave132]

Theres no progress bar, it just goes directly to  the oh snap page

[CrimpOn · Accepted solution]

There is nothing to lose by trying a different browser.

[Superdave132]

Thanks Crimpon, that was the fix. I tried microsoft edge and it worked. the fix was so simple I overthought the issue.  

[FURRYe38]

Curious, which browser had you been using? 

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@Superdave132 wrote:

Thanks Crimpon, that was the fix. I tried microsoft edge and it worked. the fix was so simple I overthought the issue.  

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[Superdave132]

I was using Firefox or Google Chrome. I had ublock origin installed and a flash block plugin which might have caused issues. I should have used a vanilla browser or private mode with no plugins for the router update.

[TehTarikMan]

I had a similar issue when updating the firmware. I tried this and managed to update the firmware.

1. Reboot both the RBR and satellite unit (turn-off, wait 5 minutes before powering up and wait a few minutes before you do anything). Make sure the satellite unit is connected back to main unit.

2. Update the Satellite unit first. Once updated, check on the dashboard if it's showing the correct firmware.

3. Then update the router unit.

Cheers,  

[FURRYe38]

Ok, Yes some security plug-ins can cause problems. Have a simple browser like FireFox or Opera with out any plug-ins is best to use for FW updates. 

Glad you got it working again. 

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@Superdave132 wrote:

I was using Firefox or Google Chrome. I had ublock origin installed and a flash block plugin which might have caused issues. I should have used a vanilla browser or private mode with no plugins for the router update.

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[Superdave132]

Thanks for the advice, I dont have the satellite, Just the main router. 

[FURRYe38]