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Orbi WiFi 7 RBE973
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Re: Could not see new satellite in network map

GemmaLee
Follower

Could not see new satellite in network map

I have a RBK53, then I buy RBS40 to add the Wi-Fi network.

I could see the Orbi router have 3 satellite in the iOS App.

But I could not see RBS40 in Network Map of iOS App.

Model: RBK53| Orbi Router + 2 Satellites Orbi WiFi System
Message 1 of 3
Blanca_O
NETGEAR Moderator

Re: Could not see new satellite in network map

Hi @GemmaLee

 

Welcome to NETGEAR Community! 

 

May we please know the following: 

- Router and Satellite firmware version 

- iOS app version

- Model of the iOS phone used

 

Kindly access the router settings page, go to attached devices page and check if the new satellite is synced. 

 

Regards, 
Blanca 
Community Team

Message 2 of 3
Chuck_M
Mentor

Re: Could not see new satellite in network map

First step is to see if you have Satellite paired properly

 

If the satellite isnt connected properly you may be diagnosing a problem that doesnt exist:

 

Do this First:

 

Using a web browser, when you log onto your router using http://192.168.1.1/index.htm  

 

Click on ATTACHED DEVICES

 

Does it show your satellite connected on that page like in the below picture? 

 

Annotation 2019-02-27 172057.jpg 

 

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