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Orbi WiFi 7 RBE973
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Dead orbi after firmware update

hotshotnz
Aspirant

Dead orbi after firmware update

Updated Orbi firmware (not sure what release it was as Orbi is now dead), started to update - progress bar showing progress, then PC disconnected as ethernet ports reset. Orbi powered on - no lights, no ethernet, nothing. Reset does nothing (yes, holding reset button in for ages) - completely dead; ethernet ports not active. Any ideas?

Message 1 of 5
FURRYe38
Guru

Re: Dead orbi after firmware update

Message 2 of 5
hotshotnz
Aspirant

Re: Dead orbi after firmware update

No, dead.

 

Netgear say that they can't issue RMA because no replacements in stock. Contacted 4 times in past 12 days; ring back after 48 hours is the reply.

Highly unsatisfactory; going to go back to the retailer and replace through them as NG service is a joke

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 3 of 5
FURRYe38
Guru

Re: Dead orbi after firmware update

Retail return is valid as well. Good Luck.

 

Message 4 of 5
Retired_Member
Not applicable

Re: Dead orbi after firmware update

another victory for manual updates....

Message 5 of 5
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