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Devices are connected to Orbi router but aren't able to access the internet

BrianG123
Aspirant

Devices are connected to Orbi router but aren't able to access the internet

I've had my Orbi system with its Satalites for a few months now and have done all the changes so the Verizon gateway doesn't work along side of the Orbi System, but this week I have begun to have problems and don't know what to do and I think I have tried everything. All my devices that aren't wired connection based are having issues "accessing the internet". From my smartphone to my smart TV I can not watch Netflix or do certain tasks. I have not touched it since I have set it up and it still says that all the satilies are connected to the router, but those devices aren't recieving an internet connection from there. 

Model: RBK33| Orbi Plug-In WiFi System
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ekhalil
Master

Re: Devices are connected to Orbi router but aren't able to access the internet

  1. What is the model of the Verizon modem/router that you are using?
  2. Is Orbi set in Router ot AP Mode?

My Setup Internet Fiber ONT 250↓/250↑ISP Telenor | Wifi Router Orbi RBR850 + RBS850 + 2x RBS750, Wired/Wireless Backhaul / Orbi RBR50 + 6x RBS50 + RBS40V, Wired/Wireless Backhaul | Switches Netgear GS208Time Zone CET (Sweden)

Message 2 of 4
BrianG123
Aspirant

Re: Devices are connected to Orbi router but aren't able to access the internet

Fios G1100

and most likely Router mode, ive never seen anywhere offer AP mode

Message 3 of 4
ekhalil
Master

Re: Devices are connected to Orbi router but aren't able to access the internet


@BrianG123 wrote:

Fios G1100

and most likely Router mode, ive never seen anywhere offer AP mode


The issues you're having are likely caused by double NAT in your network. The FIOS G1100 is a router and when you add Orbi as a router you can have many issues caused by having multiple routers in the network. You have two options:

  1. Keep the G1100 as the main router and change Orbi to AP Mode
  2. Keep Orbi as the main router and change the G1100 to Bridged Mode.

My Setup Internet Fiber ONT 250↓/250↑ISP Telenor | Wifi Router Orbi RBR850 + RBS850 + 2x RBS750, Wired/Wireless Backhaul / Orbi RBR50 + 6x RBS50 + RBS40V, Wired/Wireless Backhaul | Switches Netgear GS208Time Zone CET (Sweden)

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