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Re: Disney Circle Passcode

rao24
Aspirant

Disney Circle Passcode

I'm unable to login to meetcircle passcode.  I'm the admin but it keeps asking for a passcode.  I dont have it and tried with 'send code' option but never received any SMS.

How to get rid of this problem ? please suggest

Message 1 of 42
FURRYe38
Guru

Re: Disney Circle Passcode

I suggest you contact NG support on the phone for help with this. 

 

Message 2 of 42
Blanca_O
NETGEAR Moderator

Re: Disney Circle Passcode

Hi @rao24

 

Please PM me the email address associated to Disney Circle and device serial number. 

 

Regards, 
Blanca 
Community Team

Message 3 of 42
mike77p
Initiate

Re: Disney Circle Passcode

I am having the same issue, for whatever reason, it will not send me my Circle Admin passcode. I've reset everything, deleted circle, rebooted router, everything that's been asked. I cannot get the passcode to be sent, which means I cannot access Circle iOS. I've been on Disney's Circle page and there is no support option, it just sends us right back to Netgear. Any ideas what options I have left?

Model: RBK22| Orbi AC2200 Tri-band WiFi System
Message 4 of 42
FURRYe38
Guru

Re: Disney Circle Passcode

@Blanca_O


@mike77p wrote:

I am having the same issue, for whatever reason, it will not send me my Circle Admin passcode. I've reset everything, deleted circle, rebooted router, everything that's been asked. I cannot get the passcode to be sent, which means I cannot access Circle iOS. I've been on Disney's Circle page and there is no support option, it just sends us right back to Netgear. Any ideas what options I have left?


 

Message 5 of 42
Blanca_O
NETGEAR Moderator

Re: Disney Circle Passcode

Hi @mike77p

 

Please PM me the device serial number and email address associated to Disney Circle. 

 

Regards, 
Blanca 
Community Team

Message 6 of 42
mike77p
Initiate

Re: Disney Circle Passcode

Hello,

 

The email address is mike77p@gmail.com and the Serial is # 5AK28771A0284. Hardware is CBR40. Let me know if you need anything else and thank you. - Michael

Message 7 of 42
FURRYe38
Guru

Re: Disney Circle Passcode

Please send @Blanca_O a private with message with this information. 


@mike77p wrote:

Hello,

 

 

Message 8 of 42
loztlo11y
Aspirant

Re: Disney Circle Passcode

I am having the exact same issue. I have messaged you Bianca.

Message 9 of 42
Blanca_O
NETGEAR Moderator

Re: Disney Circle Passcode

Hi @loztlo11y

 

Please check your inbox. 

 

Regards, 
Blanca 
Community Team

Message 10 of 42
LisReed
Aspirant

Re: Disney Circle Passcode

 
Message 11 of 42
LDSFireman
Aspirant

Re: Disney Circle Passcode

I am unaware of any 4 digit code to access Circle, I tried to have one sent to me but nothing ever arrives.  How do I reset the 4 digit passcode?

 

Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only)
Message 12 of 42
FURRYe38
Guru

Re: Disney Circle Passcode

I would post this here:

https://community.netgear.com/t5/Circle-Smart-Parental-Controls/bd-p/en-home-circle

 

Make contact with a forum moderator  as well.


@LDSFireman wrote:

I am unaware of any 4 digit code to access Circle, I tried to have one sent to me but nothing ever arrives.  How do I reset the 4 digit passcode?

 


 

Message 13 of 42
EftyM
Aspirant

Re: Disney Circle Passcode

Hi I lost connection to Circle and it would not connect.  I reinstalled the app and iit keeps asking me for a passcode which I do not have.  It asks me to request a passcode but nothing ever comes through.  Please help.

Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 14 of 42

Re: Disney Circle Passcode


@EftyM wrote:

Hi I lost connection to Circle and it would not connect. 

 


Have you also tried asking in the Circle bit of this community?

 

Circle Smart Parental Controls - NETGEAR Communities

Message 15 of 42
Blanca_O
NETGEAR Moderator

Re: Disney Circle Passcode

Hi @EftyM

 

Please PM me router serial number and email address associated to Disney Circle. 

 

Regards, 
Blanca 
Community Team

Message 16 of 42
Blanca_O
NETGEAR Moderator

Re: Disney Circle Passcode

Hi @EftyM

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

 

Regards, 
Blanca 
Community Team

Message 17 of 42
EftyM
Aspirant

Re: Disney Circle Passcoder7000P s/n 54V58470A0285

 
Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 18 of 42
FURRYe38
Guru

Re: Disney Circle Passcoder7000P s/n 54V58470A0285

Message 19 of 42
EftyM
Aspirant

Re: Disney Circle Passcoder7000P s/n 54V58470A0285

Please note that I have done this and not had any response.  Surely Netgear should be able to provide me with a way to reset the password????

 

I cannot use the Parental controls as I cannot access the app without first logging in.  Whenever I have tried to request a new password, it says it will send a replacement password to my mobile phone but this never happens.

 

Can someone at NetGear PLEASE HELP!!

Thanks

 

Efty Mateides

Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 20 of 42
FURRYe38
Guru

Re: Disney Circle Passcoder7000P s/n 54V58470A0285

Is this for a R7000P?

IF so I would also post about this in the Nighthawk forum:

Please post about this here for your model router:
https://community.netgear.com/t5/Nighthawk-WiFi-Routers/bd-p/home-wifi-routers-nighthawk

Good Luck.


@EftyM wrote:

Please note that I have done this and not had any response.  Surely Netgear should be able to provide me with a way to reset the password????

 

I cannot use the Parental controls as I cannot access the app without first logging in.  Whenever I have tried to request a new password, it says it will send a replacement password to my mobile phone but this never happens.

 

Can someone at NetGear PLEASE HELP!!

Thanks

 

Efty Mateides


 

Message 21 of 42
DexterJB
NETGEAR Moderator

Re: Disney Circle Passcoder7000P s/n 54V58470A0285

Hi @EftyM, I have sent you a message. Please check your inbox.

 

Dexter

Message 22 of 42
Celeri
Star

Re: Disney Circle Passcode

I exactly have the same issue. How can i have a code to acces Circle app ?

Thanxs

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 23 of 42

Re: Disney Circle Passcode


@Celeri wrote:

I exactly have the same issue. How can i have a code to acces Circle app ?

 


See above. Also ask here:

 

Circle Smart Parental Controls - NETGEAR Communities

 

It isn't really an Orbi issue.

 

 

Message 24 of 42
Blanca_O
NETGEAR Moderator

Re: Disney Circle Passcode

Hi @Celeri

 

Please PM me the device serial number and email address associated to Disney Circle.

 

Regards, 
Blanca 
Community Team

Message 25 of 42
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