Disney circle premium not working

[Shady_Hamilton]

Hello,

I am not able to run Disney Circle in Premium mode. i subscribed to the premium mode but whenever i open the circle app it start in basic mode.

i tried subscribing again but it says you are already subscribed.

i tried uninstall/reinstall but that didn't work too.

couple of times i opened the circle app and it showed me the premium version, but when i try to adjust anythign in the premium features it start loading (the circle in the middle of the screen) and it just go on and on. if i close it and start it again it goes back to basic mode.

can anybody help please,

thank you,

[FURRYe38]

You might contact NG support and ask about this.

@DarrenM

[Shady_Hamilton]

I contacted them but they had no clue. That is why i am posting here hoping somebody have an idea...

[FURRYe38]

Try this?

https://www.netgear.com/support/product/circle.aspx

[Shady_Hamilton]

It took me to the play store and opened the same version i have

[FURRYe38]

I would contact one of the forum moderators and see if they can help.

@DarrenM

[Shady_Hamilton]

how to do that please? i am new to the forum?

[FURRYe38]

Click on DarrenM name on my last post and it will take you to his page. Select send Private Message.

[Shady_Hamilton]

I just did, many thanks Dear, hope he will be able to help. if i find a solution i will post it here

[FURRYe38]

Let us know how it turns out...

[mossywell]

Interesting. 

https://community.netgear.com/t5/Orbi/How-do-I-get-support-for-Orbi-Circle-Premium/m-p/1603233

I had the same problem. In my case support contacted me twice and took a ton of logs but were unable to fix it so I cancelled the premium subscription.