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Does Orbi RBR50 not compatible with Xfinity service (I have Netgear CM1000 modem)
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I have Xfinity service and have my own modem (Netgear CM1000). The modem is compatbile with Xfinity and I can get Internet service if I plug my device (laptop, iPad, etc.) directly to the modem. I do NOT use rented modem/router from Xfinity.
However, if I plug the Orbi RBR50 directly to the modem, there is no Internet service whatsoever. I tried to put the modem MAC address in the Orbi (Orbi --> Advanced --> Setup --> Internet Setup --> Router MAC Address) but it's the same thing.
Is the Orbi RBR50 not compatible with Xfinity or is there some setting I need to change?
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Glad the suggestion fixed it.
Please mark your post as solved so others will know for future reference.
Enjoy.
@ChuckieCheese wrote:
Thank for the informaton! It turned out that for Xfinity, changing devices (e.g. from laptop to router) requires that I power cycle (not just reboot) the modem. This fixed the issue!
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Re: Does Orbi RBR50 not compatible with Xfinity service (I have Netgear CM1000 modem)
What FW is currently loaded?
Power OFF both modem and RBR. After 1 minute, power ON the modem, after 30 seconds, power ON the RBR. Besure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
I would walk thru the setup wizard with a wired PC and web browser navigated to orbilogin.com
@ChuckieCheese wrote:
I have Xfinity service and have my own modem (Netgear CM1000). The modem is compatbile with Xfinity and I can get Internet service if I plug my device (laptop, iPad, etc.) directly to the modem. I do NOT use rented modem/router from Xfinity.
However, if I plug the Orbi RBR50 directly to the modem, there is no Internet service whatsoever. I tried to put the modem MAC address in the Orbi (Orbi --> Advanced --> Setup --> Internet Setup --> Router MAC Address) but it's the same thing.
Is the Orbi RBR50 not compatible with Xfinity or is there some setting I need to change?
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Re: Does Orbi RBR50 not compatible with Xfinity service (I have Netgear CM1000 modem)
Thank for the informaton! It turned out that for Xfinity, changing devices (e.g. from laptop to router) requires that I power cycle (not just reboot) the modem. This fixed the issue!
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Glad the suggestion fixed it.
Please mark your post as solved so others will know for future reference.
Enjoy.
@ChuckieCheese wrote:
Thank for the informaton! It turned out that for Xfinity, changing devices (e.g. from laptop to router) requires that I power cycle (not just reboot) the modem. This fixed the issue!
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