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Forum Discussion
Dropped WiFi calls on iPhone X iOS 12 ATT with Orbi RBR50
I’m experiencing dropped WiFi calls with my iPhone X. The calls will typically last only a few seconds before the call fails. I had been using the WiFi calling on my Orbi RBR50 and 1 satellite for ...
The wifi on the ISP modem is disabled?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.
If Skype calls are working and normal phone calls are not, kind of points to possible problem with iOS. I have hear others mention iOS 12 having issue.
checked the items you suggested.
* The ISP WiFi is disabled, I only enabled it to test to see if calls would drop if my iPHone was connected to the ISP WiFi and the calls do not drop on ISP WiFi. This is why I think the issue is some sort of compatablity between iOS 12 and Orbi since my WiFi calls do work fine on other WiFi systems only have issue on Orbi.
I'm using WPA2-PSK (AES)
I have about 20 WiFi neighbors around me, although since WiFi calls work from the ISP WiFi and the 20 WiFi neighbors have been around for the past year I think that can be ruled out unless there is a specific setting in Orbi that might need to be enabled for this many WiFi systems around me.
I set channel to manual on 2.4ghz and changed the channel on 5ghz.
IPv6, MIMO, daisy chain and fast roaming are disabled. MIMO was enabled and I disabled it all the others were already disabled.
I do think it is an iOS 12 with Orbi issue since iOS 12 WiFi calls work on other WiFi systems and it was working with Orbi prior to iOS 12. I lean toward some setting tweak needed in Orbi and I have tried so many with no luck.
- - You mentioned that you don’t use any parental control. Have you been using Circle earlier? How did you deactivate it?
- You also mentioned that you tried using wifi calling while phone is in flight mode, can you please confirm that you get same issue in this case as well.Answers to your two questions below:
* Parental control, I never enabled any parental control including Circle.
* with the phone in flight mode the calls continued to drop.
