Reply

Easiest way to track dropped connections?

DaninSD
Guide

Easiest way to track dropped connections?

I just purchased an Orbi and all satellites are upgraded to v2.1.2.18.  I am getting dropped connections at least 10 times per day on multiple devices.

 

Is there a first step that customer support will tell me to take to try and fix the problem?

What is the easiest way to track dropped connections?  Is it on each device or can you do it centrally through debug logs?

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 1 of 2
DarrenM
Sr. NETGEAR Moderator

Re: Easiest way to track dropped connections?

You can start with a couple troubleshooting steps like adjusting the wireless channel.

 

https://kb.netgear.com/25182/Resolving-poor-5GHz-wireless-range-signal-from-my-NETGEAR-router

 

Also you may want to enable beamforming and MUMIMO in the advanced wireless settings.

 

DarrenM

Message 2 of 2
Top Contributors
Discussion stats
  • 1 reply
  • 377 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 6E