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Aspirant

Failed to download detention database @ QOS setup

 Hi,

 

I am trying to do the QOS setup on my orbi rbk40. When i tried to set automatic update performance database on router, it displays an error message "Failed to download Detention Database. Please try again later" as attached. What can I do to solve this problem.

Model: RBK40| Orbi AC2200 WiFi System
Message 1 of 6
Guru

Re: Failed to download detention database @ QOS setup

What is the Mfr and model# of the ISP modem the router is connected too?

What version of FW is currently loaded on the router?

 

My Setup (Cable 1Gbps/50Mbps)>CM1200(LAG Disabled)>RBK853 v3.2.16.22
RBK50 v2.7.2.102
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 2 of 6
Aspirant

Re: Failed to download detention database @ QOS setup

The modem I use is Zhone 2426 modem and router software version is V2.1.2.18
Message 3 of 6
Guru

Re: Failed to download detention database @ QOS setup

Is the modem/router bridged or running in router mode? This could be a problem if the modem is running in router mode. Having two routers on the same line is not recommended.

 

Try bridging the modem or use the DMZ on the modem for the Orbi routers IP address it gets from the modem.

 

 

My Setup (Cable 1Gbps/50Mbps)>CM1200(LAG Disabled)>RBK853 v3.2.16.22
RBK50 v2.7.2.102
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 4 of 6
Aspirant

Re: Failed to download detention database @ QOS setup

The modem is provided by my ISP which gets the internet source using Fiber and connected to my orbi router thru rj45
Message 5 of 6
Guru

Re: Failed to download detention database @ QOS setup

Is the modem/router bridged or running in router mode? This could be a problem if the modem is running in router mode. Having two routers on the same line is not recommended.

 

Try bridging the modem or use the DMZ on the modem for the Orbi routers IP address it gets from the modem.

My Setup (Cable 1Gbps/50Mbps)>CM1200(LAG Disabled)>RBK853 v3.2.16.22
RBK50 v2.7.2.102
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 6 of 6
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