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Re: Firmware 2.3.5.30 no more connection with EX8000 possible

Rudolphy
Apprentice

Firmware 2.3.5.30 no more connection with EX8000 possible

Dear Forum,

I am writing from Germany, so please understand if my formulations are not perfect.

The following problem: I am using Orbi RBR 50 with a satellite with firmware 2.3.1.60, in access point mode. In the basement of my house I use my previous Netgear EX8000 as a repeater (as it has 4 network interfaces) to connect to the Orbi. The EX8000's own WLAN function is deactivated, so it acts as an "access point" for my cabled devices in the basement.This worked in the past without problems.

After the update to firmware 2.3.5.30 the EX8000 can no longer connect to the Orbi. Neither with 2,4 nor with 5 ghz radio. Firmware the EX8000 is 1.0.1.202. Even a hardware reset of the EX8000 with reconfiguration did not help.

After downgrading the Orbis to 2.3.1.60 the EX8000 worked fine again.

Do you have any idea what I could do?

I am thankful about every suggestion for a solution
Rudi

 

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 16

Accepted Solutions
Rudolphy
Apprentice

Re: Firmware 2.3.5.30 no more connection with EX8000 possible

Netgear made available today a new beta firmware for the EX8000 for me. Now the connection with the Orbit-Router with firmware 2.3.5.30 works again! I also asked Netgear for a beta for the EX7700.

View solution in original post

Message 15 of 16

All Replies
ekhalil
Master

Re: Firmware 2.3.5.30 no more connection with EX8000 possible

The EX8000 has 3 radio bands:

  • Band 1: 400Mbps @2.4GHz - 256QAM
  • Band 2: 866Mbps @5Ghz - 256QAM
  • Band 3: 1733Mbps @5Ghz - 256QAM

It uses a dedicated wifi link (Band 3) towards the router (Orbi).

  1. What channels are being used in this link? Are channels 36, 40, 44 or 48 supported in this band in EX8000? What channel are you using for 5 GHz in Orbi?
  2. When looking in the management system for the EX8000, do you see the 2.4 and/or the 5 GHz channels from Orbi or the Orbi's SSID as an option to connect to?
  3. When you say "After the update to firmware 2.3.5.30 the EX8000 can no longer connect to the Orbi.". What error codes or indications you see related to this?
Message 2 of 16
Rudolphy
Apprentice

Re: Firmware 2.3.5.30 no more connection with EX8000 possible

@ekhalil thanky for your reply

I dont think that it is a question of config of EX8000, as connection with Orbi RBK works with firmaware 2.3.1.60 and with same settings at 2.3.5.30 not

 

referring to your questions:

1) using channel 48 for 5 ghz radio and 6 for 2,4 ghz

2) I see both radios, can also select them with password and it seems the EX8000 connects properly. But in the end it doesn't, the connection attempt is aborted at the last confirmation page of EX8000.
3) see 2) no error code appears

 

from my point of view there is a bug in firmware 2.3.5.30

Message 3 of 16
FURRYe38
Guru

Re: Firmware 2.3.5.30 no more connection with EX8000 possible

You might contact NG support and inform them of what you found and experienced. 


@Rudolphy wrote:

Dear Forum,

I am writing from Germany, so please understand if my formulations are not perfect.

The following problem: I am using Orbi RBR 50 with a satellite with firmware 2.3.1.60, in access point mode. In the basement of my house I use my previous Netgear EX8000 as a repeater (as it has 4 network interfaces) to connect to the Orbi. The EX8000's own WLAN function is deactivated, so it acts as an "access point" for my cabled devices in the basement.This worked in the past without problems.

After the update to firmware 2.3.5.30 the EX8000 can no longer connect to the Orbi. Neither with 2,4 nor with 5 ghz radio. Firmware the EX8000 is 1.0.1.202. Even a hardware reset of the EX8000 with reconfiguration did not help.

After downgrading the Orbis to 2.3.1.60 the EX8000 worked fine again.

Do you have any idea what I could do?

I am thankful about every suggestion for a solution
Rudi

 


 

Message 4 of 16
Rudolphy
Apprentice

Re: Firmware 2.3.5.30 no more connection with EX8000 possible

Luckily I still have 2 days left for support requests. I've just contacted Netgear and will report about the further development if you are interested.

Message 5 of 16
FURRYe38
Guru

Re: Firmware 2.3.5.30 no more connection with EX8000 possible

Smiley Wink

Message 6 of 16
ekhalil
Master

Re: Firmware 2.3.5.30 no more connection with EX8000 possible


@Rudolphy wrote:

.......

I dont think that it is a question of config of EX8000, as connection with Orbi RBK works with firmaware 2.3.1.60 and with same settings at 2.3.5.30 not

.......


It can be that data related to the EX800 that is stored in the 2.3.1.60 database -for some reason- is not possible to use in the 2.3.5.30.

Can you please enable telnet in the debug page to print some data related to the EX8000, so that we can "flush" this data! 🙂

  1. Enable telnet on the router (from the /debug.htm page of the web interface)
  2. telnet to router 
  3. After logging in, run the following print comands on the command line:
    1. Find out the MAC address of the EX8000 (the MAC of the WAN side of the EX8000), let's say the MAC address is xx:xx:xx:xx:xx:xx
    2. nvram show | grep xx:xx:xx:xx:xx:xx                

Message 7 of 16
Rudolphy
Apprentice

Re: Firmware 2.3.5.30 no more connection with EX8000 possible

Thanks for the suggestion. I'll wait for the support response first. If I can't get any further here, I'll test your suggestion via telnet.

By the way, I tried the connection with an EX7700 in the meantime, which I reset completely. Same result, doesn't work with firmware 2.3.5.30, but fine with 2.3.1.60 😞

Message 8 of 16
ekhalil
Master

Re: Firmware 2.3.5.30 no more connection with EX8000 possible


@Rudolphy wrote:

.......

By the way, I tried the connection with an EX7700 in the meantime, which I reset completely. Same result, doesn't work with firmware 2.3.5.30, but fine with 2.3.1.60 😞


Has the EX7700 also been previously attached to Orbi?

Message 9 of 16
Rudolphy
Apprentice

Re: Firmware 2.3.5.30 no more connection with EX8000 possible

Yes, a few weeks ago

Message 10 of 16
ekhalil
Master

Re: Firmware 2.3.5.30 no more connection with EX8000 possible


@Rudolphy wrote:

Yes, a few weeks ago


Then it's in the database and you probably need to flush this data. I think this would help

Would you consider to do a factory reset for Orbi?

Have you also tried reserving a DHCP IP address for the EX extender in Orbi?

Message 11 of 16
Rudolphy
Apprentice

Re: Firmware 2.3.5.30 no more connection with EX8000 possible

I don't want to do a factory reset at the Orbi yet. Hope for a glorious idea of support 🙂

Since I use the Orbi in AP mode, my cable modem assigns a fixed IP for the EX8000.

 

Message 12 of 16
Rudolphy
Apprentice

Re: Firmware 2.3.5.30 no more connection with EX8000 possible

Short update: Netgear confirmed this matter and escalated it to L3 support right now 

Message 13 of 16
FURRYe38
Guru

Re: Firmware 2.3.5.30 no more connection with EX8000 possible

Thanks for letting us know. FYI, I also can't get my EX7700s to connect to Orbi. 

Message 14 of 16
Rudolphy
Apprentice

Re: Firmware 2.3.5.30 no more connection with EX8000 possible

Netgear made available today a new beta firmware for the EX8000 for me. Now the connection with the Orbit-Router with firmware 2.3.5.30 works again! I also asked Netgear for a beta for the EX7700.

Message 15 of 16
FURRYe38
Guru

Re: Firmware 2.3.5.30 no more connection with EX8000 possible

Awesome. Thanks for letting us know. I'll look into this. 

 

Please mark your post thread as solved. 

Enjoy. Smiley Wink

Message 16 of 16
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