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Re: Firmware 2.7.3.22 not showing devices

GT23
Guide

Firmware 2.7.3.22 not showing devices

Everything was dialed in on the previous firmware until the upgrade. Now I cannot see my ecobee thermostats even though they are connected and working. Anyone else seeing issues?
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 10

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GT23
Guide

Re: Firmware 2.7.3.22 not showing devices

I can try a factory default reset. i don’t recall that a requirement in the release notes. I’m assuming reset will not downgrade firmware

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Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 5 of 10

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FURRYe38
Guru

Re: Firmware 2.7.3.22 not showing devices

Whare are you not seeing this? 

 

Orbi App? RBR Web page? 

 

Thermostats only devices not being displayed? 

Provide a screen capture of what your seeing would be helpful. Please use the Choose File button to include this on your next post. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CBR750 Modem | Wifi Router CBR750(v.7) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 2 of 10
GT23
Guide

Re: Firmware 2.7.3.22 not showing devices

Not seeing ecobee devices using app or mac browser. Should be showing under 2.4Ghz section but looking at ALL connections, including guest, every device on there is accounted for. FYI app is latest version 2.10.5.17
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 3 of 10
FURRYe38
Guru

Re: Firmware 2.7.3.22 not showing devices

Has a factory reset and setup from scratch been performed since last FW update? 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CBR750 Modem | Wifi Router CBR750(v.7) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 4 of 10
GT23
Guide

Re: Firmware 2.7.3.22 not showing devices

I can try a factory default reset. i don’t recall that a requirement in the release notes. I’m assuming reset will not downgrade firmware
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 5 of 10
FURRYe38
Guru

Re: Firmware 2.7.3.22 not showing devices

It doesn't. FRs are a troubleshooting step when problems appear. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CBR750 Modem | Wifi Router CBR750(v.7) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 6 of 10
GT23
Guide

Re: Firmware 2.7.3.22 not showing devices

The factory reset did it. I now see all devices. Thank you!
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 7 of 10
FURRYe38
Guru

Re: Firmware 2.7.3.22 not showing devices

Be sure to save off a back up configuration to file for safe keeping. Saves tine if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System

Enjoy. Smiley Wink

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CBR750 Modem | Wifi Router CBR750(v.7) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 8 of 10
fmalloy
Luminary

Re: Firmware 2.7.3.22 not showing devices

Sorry, I don't consider a "factory reset and setup" as a solution to anything. 

 

A factory reset should be done under two circumstances: 1) at the factory (hence the name), and 2) to reset it for sale.

 

If you have to "factory reset" because of a firmware update, you have failed. I am not going thru this painful process for every firmware update.

 

Can you imagine if you have to wipe your smartphone or computer everytime you updated the firmware/OS?

 

Why can't Netgear update the firmware without requiring a full-blown reset?  If they cannot, then their software should save the configuration, update the firmware, reset, and restore the configuration.

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 9 of 10
GT23
Guide

Re: Firmware 2.7.3.22 not showing devices

I totally agree! It solved my problem but yes Netgear needs to work on a better user experience because it’s definitely bush league
Message 10 of 10
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